Shanda Conley
Candler,NC
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Clerical Associate
Mountain Eye Associates
01.2020 - Current
- Developed correspondence letters, memos, and emails.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information and schedule appointments.
- Collaborated with various departments to complete assigned tasks.
Front Desk Agent
Grand Bohemian Asheville Hotel
02.2019 - 09.2020
- Greeted, registered, and assigned rooms to guests of hotels or motels
- Contacted housekeeping or maintenance staff when guests reported problems
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
- Assisted guests with entertainment desires, recommending establishments, setting up reservations, and coordinating transportation
- Optimized daily plans based on master schedule of arrivals, departures, and group stays
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out
- Managed smooth check-outs, discussing charges, collecting payments, and issuing statements.
Front Desk Agent
Fairfield Inn & Suites by Marriott
05.2018 - 02.2019
- Greeted, registered, and assigned rooms to guests of hotels or motels
- Contacted housekeeping or maintenance staff when guests reported problems
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
- Assisted guests with entertainment desires, recommending establishments, setting up reservations, and coordinating transportation
- Optimized daily plans based on master schedule of arrivals, departures, and group stays
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out
- Managed smooth check-outs, discussing charges, collecting payments, and issuing statements.
Assistant Manager
Hibbett Sports
05.2017 - 05.2018
- Assisted with training and developing new team Hibbett team members in company policies, procedures, and standards
- Promptly resolved all customer requests, questions and complaints
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Built relationships with customers and the community to establish long-term business growth
- Directed smooth replenishments, coordinating truck processing, storage, and restocking procedures
- Directed and delegated merchandising tasks, using strategic store positioning and effective planogram design to drive sales and increase product exposure
- Oversaw opening and closing duties and delegated tasks to promote efficient operations.
Beauty Sales Associate
Sally's Beauty Supply
01.2016 - 05.2017
- Overcame customer objections using powerful product demonstrations
- Verified sales prices and processed cash or credit payments to complete sales
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Drove sales success by building displays and merchandising attractive arrangements
- Minimized store thefts through effective monitoring strategies and close customer observation
- Kept store shelves, racks and bins presentable with frequent resets
- Greeted customers and asked open-ended questions to assess needs
- Captured consistent customer sales with friendly, knowledgeable support
- Recommended merchandise to suit customer budget and preferences.
Front Desk Agent
Ballantyne Aloft Hotel
05.2013 - 02.2015
- Greeted, registered, and assigned rooms to guests of hotels or motels
- Contacted housekeeping or maintenance staff when guests reported problems
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
- Assisted guests with entertainment desires, recommending establishments, setting up reservations, and coordinating transportation
- Optimized daily plans based on master schedule of arrivals, departures, and group stays
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out
- Managed smooth check-outs, discussing charges, collecting payments, and issuing statements.
Front Desk Agent
Sheraton Airport Hotel
06.2011 - 05.2013
- Greeted, registered, and assigned rooms to guests of hotels or motels
- Contacted housekeeping or maintenance staff when guests reported problems
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
- Assisted guests with entertainment desires, recommending establishments, setting up reservations, and coordinating transportation
- Optimized daily plans based on master schedule of arrivals, departures, and group stays
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out
- Managed smooth check-outs, discussing charges, collecting payments, and issuing statements.
Sales Associate
Old Navy
07.2010 - 06.2011
- Helped customers navigate store, complete sales, and process returns
- Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
- Created memorable customer experiences by offering personalized sales support
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Operated a cash register to process cash, check and credit card transactions
- Replenished floor stock and processed shipments to ensure product availability for customers.
Food Service Worker
The Sandwich Shoppe
05.2007 - 07.2010
- Observed all quality and safety standards for safe food-handling practices
- Reduced risk of food-borne illness by monitoring food at serving areas for freshness and proper holding temperatures
- Operated industrial dishwashers and pot-cleaning equipment to sanitize trays and kitchen equipment
- Maintained accuracy by carefully reviewing orders to prepare meal trays
- Prepared for busy periods by cutting, slicing and washing frequently used ingredients
- Maintained full compliance with legal, health, and safety regulations
- Protected customers with safe food handling and careful cleaning.
Education
Associate in Arts -
Haywood Community College
Clyde, North Carolina08.2020
Highschool Diploma -
Pisgah High School
Canton, North Carolina05.2008
Skills
- Detail oriented
- Time management
- Microsoft office
- Problem-solving
- Adaptability
- Communication
Timeline
Clerical Associate
Mountain Eye Associates
01.2020 - Current
Front Desk Agent
Grand Bohemian Asheville Hotel
02.2019 - 09.2020
Front Desk Agent
Fairfield Inn & Suites by Marriott
05.2018 - 02.2019
Assistant Manager
Hibbett Sports
05.2017 - 05.2018
Beauty Sales Associate
Sally's Beauty Supply
01.2016 - 05.2017
Front Desk Agent
Ballantyne Aloft Hotel
05.2013 - 02.2015
Front Desk Agent
Sheraton Airport Hotel
06.2011 - 05.2013
Sales Associate
Old Navy
07.2010 - 06.2011
Food Service Worker
The Sandwich Shoppe
05.2007 - 07.2010
Associate in Arts -
Haywood Community College
Highschool Diploma -
Pisgah High School
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