Shanda Cramer
Festus,MO
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
22
22
years of professional experience
Work History
Virtual Receptionist
Gabbyville
09.2023 - 04.2024
- Managed multi-line phone system, ensuring timely and professional call handling.
- Coordinated appointment scheduling, optimizing client availability and resource allocation.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of communication, enhancing data integrity for client interactions.
Virtual Receptionist
Gabbyville
01.2018 - 08.2020
- Managed multi-line phone system, ensuring timely and professional call handling.
- Coordinated appointment scheduling, optimizing client availability and resource allocation.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of communication, enhancing data integrity for client interactions.
Customer Service Representative
Stateside BPO
01.2015 - 12.2017
- Managed multi-line phone system, ensuring timely and professional call handling.
- Coordinated appointment scheduling, optimizing client availability and resource allocation.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Administrative Assistant
Transportation Leasing Corp
06.2002 - 07.2014
- Handled licensing and permits for trucking company, 350+ trucks and trailers. Kept track of all toll road transponders/other states charges. Oversaw and helped when needed for data input of maintenance records.
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Assisted in the preparation of reports and presentations, ensuring accuracy and timely delivery.
- Oversaw daily operations of the office, ensuring adherence to company policies and procedures.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Education
Medication Technician Certificate -
West County Technical School
St. Louis, MOBasic Studies -
Lindbergh High School
St. Louis, MO05-1981
Skills
- Strong organizational skills
- Empathy and patience
- Time management expertise
- Customer Service-oriented
- Data entry proficiency
- Appointment scheduling
- Microsoft office
- Professional phone etiquette
- Verbal and written communication
- Data confidentiality
Timeline
Virtual Receptionist
Gabbyville
09.2023 - 04.2024
Virtual Receptionist
Gabbyville
01.2018 - 08.2020
Customer Service Representative
Stateside BPO
01.2015 - 12.2017
Administrative Assistant
Transportation Leasing Corp
06.2002 - 07.2014
Medication Technician Certificate -
West County Technical School
Basic Studies -
Lindbergh High School
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