Shanda DeNike
Thousand Oaks,CA
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
20
20
years of professional experience
Work History
Account Executive
MeridianLink
Costa Mesa
08.2022 - Current
- Directed responsibility for maintaining more than 100 client engagements and substantial revenue growth.
- Examined customer requirements, recommended suitable solutions.
- Facilitated improved client-customer confidence by leveraging MeridianLink technology
- Boosted client engagement through effective solutions including additional product sales and services
- Cultivate and sustain client relationships at all organizational levels, emphasizing retention and revenue generation
- Handle statements of work for various projects
- Collaborated with upper management to assess and adjust client objectives
- Effectively maintained detailed client interaction records in Salesforce
Client Service Coordinator
Corelation Inc.
06.2019 - 08.2022
- Manages seamless client transfers between departments.
- Facilitated ongoing partnership with clients to align development priorities.
- Facilitated escalations through effective collaboration across departments
- Oversaw feature implementation maintaining optimal customer satisfaction
- Developed strong relationships with clients through regular contact and follow-up communication.
- Conducted monthly meetings with clients to discuss progress on projects and address any concerns they may have had.
Account Manager / Sales Coordinator
CallSource, Inc.
Westlake Village, USA
03.2018 - 05.2019
- Utilized focus, organization, and communication skills to enhance sales support.
- Ensured high-quality customer service and support
- Exhibited strong organizational and time management skills to prioritize tasks effectively
- Demonstrated exceptional communication skills
- Displayed strong teamwork and collaborative skills across all organizational levels
Relationship Manager
NCR / Digital Insight
02.2005 - 02.2018
- Direct account management for clients with annual revenues up to $500K
- Diagnosed customer needs and recommended appropriate products and solutions
- Leveraged expertise in software products and services to address customer requirements
- Met all deliverables, requirements, and timelines by maintaining consistent collaboration with stakeholders
- Enhanced retention and loyalty through proactive account management
- Resolved issues and concerns swiftly, ensuring timely solutions
- Promoted multiple times including Relationship Operations Manager (2011-2013), Associate Product Manager (2007-2011), Technical Support Engineer (2006-2007), and Customer Support Representative (2005-2006)
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
Education
Master of Business Administration (MBA) -
California Coast University - School of Business
Santa Ana, CABachelor of Science (BS) - Business Administration
California Coast University
Santa Ana, CASkills
- Sales Coordination
- Account Management
- Customer Presentations
- Sales methodologies
- Client Relationship Building
- Contract Negotiation
- Sales presentation
- Territory Management
- Revenue Generation
- Clear Communications
- Software Products
- Cross-Functional Collaborations
Timeline
Account Executive
MeridianLink
08.2022 - Current
Client Service Coordinator
Corelation Inc.
06.2019 - 08.2022
Account Manager / Sales Coordinator
CallSource, Inc.
03.2018 - 05.2019
Relationship Manager
NCR / Digital Insight
02.2005 - 02.2018
Master of Business Administration (MBA) -
California Coast University - School of Business
Bachelor of Science (BS) - Business Administration
California Coast University
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