Shanda Franco

Team Lead/Technician

Bright Eyes Vision Clinic

Plano, TX

03.2011 - Current

Led team in providing exceptional patient care and support.
Coordinated daily operations to ensure smooth clinic workflow.
Trained and mentored staff on best practices in patient interactions.
Implemented new scheduling system to enhance appointment management.
Oversaw inventory management for medical supplies and equipment.
Facilitated communication between patients and healthcare providers.
Developed staff training programs to improve service delivery standards.
Evaluated team performance and provided constructive feedback regularly.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Delegated daily tasks to team members to optimize group productivity.
Delegated tasks appropriately according to individual skill sets.
Resolved escalated customer complaints or queries promptly and efficiently.
Monitored team progress and enforced deadlines.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Identified opportunities for process improvements, implementing changes when required.
Motivated staff through positive reinforcement techniques.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Ensured compliance with company policies and procedures throughout the team.
Developed strategies to increase team productivity and improve customer service levels.
Supported the manager in developing plans for future projects, initiatives and objectives.
Maintained accurate records of employee attendance and task completion times.
Provided support to junior staff during peak periods of workloads.
Collaborated with management team to implement new work procedures or policies.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Collaborated with other departments to develop effective solutions that meet customer needs.
Coordinated team resources to achieve project goals.
Ensured compliance with industry standards and regulations.
Offered training and support to keep team members motivated and working toward objectives.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Reviewed completed work to verify consistency, quality, and conformance.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Completed daily quality assurance duties to provide feedback for improvements.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
Implemented strategic plans to enhance team performance and productivity.
Coordinated daily operations, ensuring team adherence to company policies and procedures.
Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
Ensured compliance with legal and regulatory requirements in all team activities.
Maintained open lines of communication with senior management, reporting team progress and challenges.
Championed the adoption of new technologies to improve team productivity and service delivery.
Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Oversaw training and development programs to enhance team skills and knowledge.
Allocated resources effectively to ensure project completion within deadlines and budget.
Motivated team members through recognition programs and performance-based incentives.
Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Facilitated team meetings to discuss targets, strategies, and address any issues.
Assessed market trends and competitor strategies to inform team direction and focus.
Managed conflict resolution within the team to maintain a positive work environment.
Established clear team goals aligned with company objectives, tracking progress regularly.
Monitored team workload to prevent burnout and ensure equitable task distribution.
Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Set specific goals for projects to measure progress and evaluate end results.
Evaluated needs of departments and delegated tasks to optimize overall production.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Assessed company operations for compliance with safety standards.
Oversaw quality control to identify inconsistencies and malfunctions.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Implemented strategies to take advantage of new opportunities.
Analyzed key performance indicators to identify effective strategies.
Determined consumer needs to provide products and services appealing to larger market.
Organized client meetings to provide project updates.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Analyzed company's expenditures and developed financial models.
Assisted patients with vision tests and equipment usage.
Maintained and calibrated optical instruments for accurate readings.
Educated patients on eye care and proper lens usage.
Managed patient records in electronic health systems efficiently.
Coordinated appointments and ensured timely patient flow in the clinic.
Supported the optometrists during examinations and procedures actively.
Trained new staff on clinic protocols and customer service standards.
Implemented inventory controls for frames, lenses, and supplies regularly.
Replaced defective components or parts as needed.
Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Maintained records of repairs, calibrations, and tests performed on equipment.
Managed quality control and maintained high level of customer satisfaction.
Followed safety practices to safeguard against injury and damage to property.
Participated in training to maintain technical expertise and proficiency on applicable equipment.
Conducted preventive maintenance procedures according to established schedules.
Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Tested and calibrated instruments to ensure accuracy and reliability of data.
Assisted in the development of disaster recovery plans for critical IT infrastructure components.
Installed new components or replaced defective parts to restore functionality.
Completed scheduled appointments on time to drive quality service.
Used register system to ring up customer purchases, process payments, and issue receipts.
Communicated with distributors to acquire necessary equipment for projects.
Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Estimated cost of labor and materials for projects and communicated value to clients.
Installed new appliances, wiring and machinery in homes with defective equipment.
Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Kept records of parts and equipment used in projects to update inventory.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.

Summary

Overview

Work History

Team Lead/Technician

Education

High School Diploma -

Skills

Timeline

Team Lead/Technician

High School Diploma -

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