Shanda Graham
Orlando,FL
Summary
Seeking a position in the Food Service industry which utilizes my training and culinary skills. Proven expertise in kitchen sanitation and team management, successfully reducing food waste and improving service quality. Adept at training staff and maintaining high standards, ensuring a positive dining experience for all guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ambassador
Sea World
Orlando, FL
01.2025 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Cashier
- Food Prep
Lead Food Service Worker
VA Medical Center
Cincinnati, OH
05.2023 - 12.2024
- Reduced food waste by implementing portion control measures, accurately tracking inventory levels, and adjusting orders accordingly.
- Improved customer satisfaction by providing exceptional food service and maintaining a clean environment.
- Train New Employees
Cook Supervisor
Morrison Healthcare Food Services
Cincinnati, OH
11.2015 - 01.2023
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
Dietary Cook
Richmond Place
Lexington, KY
08.2013 - 11.2015
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Upheld high standards of presentation for all meals served, contributing to an elevated dining experience for patients.
Shift Manager
Kentucky Fried Chicken
Hallandale, FL
01.2011 - 03.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
GED -
Job Corp
Frenchburg, KY11-2012
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Kitchen Sanitation - Skilled in eliminating the possibility of any food contamination by strictly following proper procedures
- Salad Bar- Routinely prepared, set up and brake down salad bar for a group of 1,000 people Trained in making salads including Green, Potato,Pasta, and meat Also able to make dressings including: Vinegar, Oil, Cream and French
- Fryer- Trained in the deep frying of various vegetables and meats
- Serving- Routinely served cafeteria style
- Catering- Prepare luncheons/dinners This involves the safe transportation of food, set up and service, and the breakdown and clean up
- Fruits- Skilled in cleaning, preparing and storing fruits and fruit products
- Baked Goods- Can make variety of cakes, cookies, and muffins Both from traditional and modern recipes
- Experience with all kitchen related equipment and demonstrated knife cutting skills required
- Attention to details, accuracy and good problem solving skills
Certification
- Servsafe Food Handlers
08/08/2024-08/08/2027
- Servsafe Alcohol
02/05/2025-02/05/2028
Timeline
Ambassador
Sea World
01.2025 - Current
Lead Food Service Worker
VA Medical Center
05.2023 - 12.2024
Cook Supervisor
Morrison Healthcare Food Services
11.2015 - 01.2023
Dietary Cook
Richmond Place
08.2013 - 11.2015
Shift Manager
Kentucky Fried Chicken
01.2011 - 03.2012
GED -
Job Corp