Shanda Green
Bolingbrook,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Corporate Strategy Manager
Ulta Beauty
01.2021 - Current
- Planned, designed, and scheduled phases for large projects.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and introduced IT strategies to improve operational efficiency.
- Implemented best practices to drive quality IT project delivery.
- Led cross-functional teams to successfully complete IT projects.
- Trained personnel on use of IT tools and applications.
Senior Project Manager
Deloitte Global Technology Services
01.2015 - 01.2021
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
- Established and managed change management processes to fulfill successful project transitions.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
- .
Project Manager, Client Services
MPS Partners
01.2013 - 01.2014
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Monitored project progress, identified risks and took corrective action as needed.
Agile Product Owner
Classified Ventures
01.2010 - 01.2013
- Owned and prioritized product backlog.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Negotiated and managed project budgets to meet goals.
- Developed and introduced IT strategies to improve operational efficiency.
- Trained personnel on use of IT tools and applications.
IT Technical Operations Lead
Grant Thornton International
01.2007 - 01.2010
- Developed operational processes and training materials
- Trained member firms on all shared services applications
- Managed support triage and resources for end-user services
- Managed vender relationships
- Provided technical guidance, mentorship, and support to junior team members
- Tracked, compiled, and analyzed website usage data
- Managed and developed annual budgets for information technology projects
- Established process efficiencies resulting in 30% cost reduction in IT operations budget.
Senior Product Support Specialist
Silvon Software
01.1996 - 01.2004
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Doctor of Psychology -
North Central University
01.2024
Master of Business Administration -
University of Phoenix
01.2015
Bachelor of Science - Information Technology, Data Management
University of Phoenix
01.2013
Skills
- Financial Management
- Strategic Planning
- Contract Management
- Performance Management
- Verbal and written communication
- Key Performance Indicators
- Complex Problem-Solving
- Cross-Functional Teamwork
- Project Management
- Staff Training and Development
Certification
- Project Management Professional (PMP)
- Certified Agile Product Owner
- Scrum Master Certified
- ITIL 30
- SAFe Training & Certification
- HDI Support Center Certified
Timeline
Corporate Strategy Manager
Ulta Beauty
01.2021 - Current
Senior Project Manager
Deloitte Global Technology Services
01.2015 - 01.2021
Project Manager, Client Services
MPS Partners
01.2013 - 01.2014
Agile Product Owner
Classified Ventures
01.2010 - 01.2013
IT Technical Operations Lead
Grant Thornton International
01.2007 - 01.2010
Senior Product Support Specialist
Silvon Software
01.1996 - 01.2004
Doctor of Psychology -
North Central University
Master of Business Administration -
University of Phoenix
Bachelor of Science - Information Technology, Data Management
University of Phoenix