Shanda Hancock
Whitwell,TN
Summary
As an experienced management assistant with a background in administrative roles and office operations management, I am adept at providing effective support to business leaders and teams. With strong organizational and communication skills, I consistently demonstrate a positive attitude and a commitment to customer satisfaction, resulting in the production of high-quality work.
Overview
10
10
years of professional experience
Work History
Information Rep-Records
JSG/TVA
08.2024 - Current
- Indexing (data entry) records using an indexing specification for information
- Scanning and uploading Reservoir Tract Files to ECM, and cross-reference with Tririga.
- Ensure all records are scanned in and are legible.
- Maintained high-quality data entry standards to ensure accurate client records and documentation.
- Increased efficiency with routine administrative tasks such as filing and record-keeping, contributing to overall team productivity.
Management Assistant
JSG/TVA (Contractor)
01.2024 - Current
- Successfully provides administrative support to two senior leaders and their teams
- Prioritizes the leaders’ time by scheduling meetings and managing calendars
- Coordinate and schedule team-building activities inside and outside of TVA
- Arrange travel and manage travel expense reimbursement through Concur, ensuring all federal travel regulations and TVA policies are followed
- Prepare and review responses in conformance to TVA’s and the office’s policies and procedures, while also preparing and distributing team-based communications to foster collaboration and enhance team morale
- Continuously maintained a high level of confidentiality while handling sensitive information
- Provided supporting materials and information for meetings
- Performed other duties assigned by leaders
Billing Specialist
Nephrology Associates
05.2023 - 01.2024
- Prescreen patients for the RPM/CCM program and verify insurance
- Bill all charges and work accounts receivable
- Exercise good judgment and discretion—familiarity with HIPAA privacy requirements for patient information
- Maintain and protect confidential information.
Claims Specialist
Cigna
01.2022 - 05.2023
- Review claim submissions to confirm required documents have been received, and verify medical codes, eligibility, other insurance, authorizations, and account benefit plans
- Follow established policies and procedures to pay, pend for additional information, or deny claims
- Adapt to and positively influence change by accepting feedback with a growth mindset to continuously improve
- Follow processes and work independently to exceed Key Performance Indicators (KPIs).
Bookkeeper/Secretary
Marion County Board of Education
02.2020 - 01.2022
- Ensure office administrative policies and procedures are followed and consistent with those established for the organization
- Prioritize the principal's time by screening visitors/phone calls, handling routine assignments, and scheduling meetings
- Verify, allocate, and post details of business transactions as well as maintain and monitor school budgets, payroll, and purchases
- Prepare purchase requisitions ensuring compliance with purchasing procedures and regulations
- Reconcile and balance all general fund accounts to ensure compliance.
Executive Assistant | Customer Service/Billing Specialist
Sequachee Valley Electric Cooperative
05.2015 - 02.2020
- Prioritize the CEO's schedule by screening visitors/phone calls, handling routine assignments, and scheduling meetings
- Provide supporting material and information for all meetings
- Process proprietary/confidential matters and maintain confidentiality
- Review documents addressed to the CEO and distributed to staff for handling as appropriate
- Make travel arrangements and request reimbursement of travel expenses for the CEO and Board members of SVEC
- Serve as a liaison between the CEO and direct reports, the Board of Directors, management, and outside contacts
- Have thorough knowledge of SVEC and SVEConnect's policies and procedures
- Customer service and billing representative for SVEC and SVEConnect
- Perform all other duties as assigned.
Education
Administrative Professional -
Chattanooga State Community College
Skills
- Professional
- Highly Organized
- Flexible/Ability to multitask
- Proficient in Microsoft Office
- Excellent communication skills
- Proficient in scheduling and project management tools
- Office Administration/Travel administration
- Strong Problem Solver
- Customer Service
- Calendar Management
Timeline
Information Rep-Records
JSG/TVA
08.2024 - Current
Management Assistant
JSG/TVA (Contractor)
01.2024 - Current
Billing Specialist
Nephrology Associates
05.2023 - 01.2024
Claims Specialist
Cigna
01.2022 - 05.2023
Bookkeeper/Secretary
Marion County Board of Education
02.2020 - 01.2022
Executive Assistant | Customer Service/Billing Specialist
Sequachee Valley Electric Cooperative
05.2015 - 02.2020
Administrative Professional -
Chattanooga State Community College
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