Shanda L. Burmeister
Martinsburg,WV
Summary
With over 15 years of experience working with the public, I possess a keen attention to detail and a proven ability to overcome challenges. Placing the needs of others at the forefront has always been my guiding principle, allowing for effective service to the communities I work with. This approach has been rewarding and highly beneficial in achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
FoodPRO
01.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Field Agent
Aflac
04.2020 - 09.2023
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Implemented innovative solutions to overcome obstacles encountered in the field, resulting in improved efficiency.
- Organized and maintained accurate records of field data, ensuring easy access for future analysis and decision making.
- Submitting claims for clients to ensure efficiency and accuracy.
- Completing and maintaining enrollments for all existing clients
- Prompt and friendly responses to any and all client questions in a timely manner.
- Knowledge of insurance laws as well as licensing in the MD,PA and WV.
Client Care Liaison
Putman Plumbing Inc.
11.2017 - 09.2020
- Oversee daily schedule for technicians, while answering handling both inbound and outbound call flow of the daily operations
- Managing all time cards for technicians to ensure accurate information on clock in and clock out punches are completed for payroll processor
- Managing all clerical skills such as responding to client emails and phone call, contacting clients for proper county and city inspections of work completed along with accurately filing information for records
- Managing reports to show what calls are not yet completed and ensuring a timely return to complete the call, along with making sales calls for additional work quoted
Mortgage Collections Specialist
Navy Federal Credit Union
08.2015 - 10.2016
- Placing outbound calls to clients who had hit early stages of default to collect on loan payment and avoid risk of further collections
- Reduce the risk of default and mitigate the loss for the financial institution on the loans, along with assisting home owners who were in default due to a situation or circumstance they could not control both short and long term
- Managed overall data on accounts by using Citrix mainframe along with back office soft wear, also offering account services abilities such as but not limited to checking account balances and assisting with additional questions
- Displaying empathy and customer service while always striving to go above and beyond the needs of the home owners and members
Education
High School - undefined
Governor Thomas Johnson High School
Business Administration
American Intercontinental University
Online07.2007
Skills
- Microsoft Word - Expert - Currently Used/10 years
- Microsoft Power Point - Expert - Currently Used/10 years
- Microsoft Excel - Expert - Currently Used/10 years
- Typing Speed55 WPM - Expert - Currently Used/6 years
HIGHLIGHTS OF QUALIFICATIONS
- Provides a mix of leadership experience and on the floor knowledge of customer interactions.
- Willing to go the extra mile to ensure that any and all customer issues are addressed with the best possible resolution.
- Capable of making numerous and difficult decisions under high stress situations.
- “Outside the box” thinker; maximizing all resources to get the job done quickly and efficiently.
Timeline
Inside Sales Representative
FoodPRO
01.2025 - Current
Field Agent
Aflac
04.2020 - 09.2023
Client Care Liaison
Putman Plumbing Inc.
11.2017 - 09.2020
Mortgage Collections Specialist
Navy Federal Credit Union
08.2015 - 10.2016
High School - undefined
Governor Thomas Johnson High School
Business Administration
American Intercontinental University
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