Shanda Mayfield
Pinole,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Manager/ Workplace Coordinator
Silanano Technologies
03.2022 - Current
- Build a positive, hospitable atmosphere at the front desk, checking in guests, ensuring they have completed all check-in steps, and notifying hosts of guest arrival
- Maintain the office to provide employees with an enjoyable workplace experience, including but not limited to: Ensuring office operations and procedures are in place and functioning; office supplies are stocked, and office machines are working
- Work with the Environmental, Health, and Safety (EHS) and Facilities Teams to maintain a safe, clean, and productive work environment
- Identify and coordinate vendors for repairs and changes, when needed
- Lead with a customer-service approach when following up on employee requests: Develop a process to prioritize, delegate, complete, and follow up on requests to ensure they have what is needed to be productive
- Solicit regular feedback on workplace experience (via surveys, focus groups, and informal polling)
- Handle inventory, ordering, and stocking processes for food and beverage vendors for day-to-day operations as well as special events
- Craft and organize 2-4 company-wide events annually
- Identify, order, and ship employee gifts.
Real Estate Agent
Coldwell Banker Realty
01.2018 - Current
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
- Present purchase offers to sellers for consideration
- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other
- Generate lists of properties that are compatible with buyers' needs and financial resources
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Determine clients' needs and financial abilities to propose solutions that suit their needs
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price and negotiated terms
- Manage property auctions and exchanges
- Cooperate with appraisers, escrow companies, lenders, investors, and home inspectors.
Salon Owner/Manager/Payroll
Essential Beauty Lounge
01.2014 - Current
- Established and grew a highly successful salon, managing all aspects of operations as both an owner and stylist
- Managed the multi-faceted daily salon operations; client relations, retail sales, print ad marketing and promotions, inventory management, online appointment booking
- Developed all website communications, content, functionality
- Bookkeeping, sales reporting and yearly tax filing
- Keep work stations clean and sanitize tools, such as scissors and combs
- Bleach, dye, or tint hair, using applicator or brush
- Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type, and facial features, using clippers, scissors, trimmers, and razors
- Schedule client appointments
- Update and maintain customer information records, such as beauty services provided.
Sr. Reimbursement Analyst
Novartis Pharmaceutical Company
01.2009 - 01.2012
- Reviewed insurance claims in the billing department and ensure that clients or customers receive accurate reimbursements for their claims
- Verified patient insurance coverage, submitted patient claims, collection activity, appeals, payment posting, and refunds until accounts receivable issues are properly resolved
- Recorded information about the financial status of customers and status of collection efforts
- Oversaw daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management
- Examined patients encounter forms to verify diagnosis codes and reconcile codes against services rendered
- Accurately input procedure and diagnosis codes into billing software to generate invoices
- Followed up on past due invoices and delinquent accounts to reduce the number of unpaid and outstanding balances
- Documented patient data and medical records and performed routine medical record audits to comply with insurance company requirements.
Education
BA- Criminal Justice Degree -
San Francisco State University
AS- Associate Degree Liberal Arts and Science (Emphasis in Social Behavioral) -
City College of San Francisco
Real Estate License -
City College of San Francisco
Cosmetology License -
Hill Top Cosmetology School
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Negotiation
- Budget Control
- Decision-Making
- Customer Service
- Problem Resolution
Timeline
Manager/ Workplace Coordinator
Silanano Technologies
03.2022 - Current
Real Estate Agent
Coldwell Banker Realty
01.2018 - Current
Salon Owner/Manager/Payroll
Essential Beauty Lounge
01.2014 - Current
Sr. Reimbursement Analyst
Novartis Pharmaceutical Company
01.2009 - 01.2012
BA- Criminal Justice Degree -
San Francisco State University
AS- Associate Degree Liberal Arts and Science (Emphasis in Social Behavioral) -
City College of San Francisco
Real Estate License -
City College of San Francisco
Cosmetology License -
Hill Top Cosmetology School
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