Summary
Overview
Work History
Education
Skills
Timeline
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Shanda Mello

Columbia,South Carolina

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and operational efficiency at Breakfast at Ruiz. My expertise in POS system operation and adaptability led to a noticeable reduction in customer complaints. With a strong foundation in food safety and a collaborative spirit, I consistently contribute to a positive dining experience and team dynamic.

Overview

3
3
years of professional experience

Work History

Restaurant Worker

Breakfast at Ruiz
12.2022 - Current
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Monitored food quality and presentation to maintain high standards.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Developed innovative, creative menu items and recipes.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Assisted in developing new menu items to reflect restaurant's style and standards.

Bakery Worker

Cake Collection Boutique
03.2023 - 01.2024
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Plant Worker and Cashier

Sarahs
04.2022 - 10.2022
  • Assisted in inventory management, ensuring accurate tracking of materials and supplies for smooth plant operations.
  • Exceeded performance expectations regularly by focusing on efficient task completion while maintaining high attention to detail during all aspects of job duties performed as a plant worker.
  • Proactively addressed potential hazards within the work area, eliminating risks before they could impact employee health or safety conditions adversely.
  • Collaborated with supervisors to develop customized strategies for resolving complex operational challenges during peak periods or unforeseen situations.
  • Demonstrated flexibility in adapting quickly when changes were necessitated due either customer demands adjustments or unforeseen circumstances that arose unexpectedly.
  • Completed critical machinery repairs in a timely manner, minimizing delays to production output.

Server Cashier

Baskin Robins
05.2021 - 11.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Penfoster Home School
925 Oak Street
06.2025

Skills

  • Cleanliness and hygiene
  • Cash handling proficiency
  • Adaptability and Resilience
  • Order taking accuracy
  • Food safety knowledge
  • Menu Memorization
  • Sanitation Standards Compliance
  • POS System Operation
  • Customer Service
  • Food Safety
  • Food Prep
  • Food safety understanding
  • Allergy awareness
  • Reservation Management
  • Collaboration and Teamwork
  • Cleaning and organization
  • Attention to Detail
  • Prioritization and Organization
  • Safe Food Handling
  • Cleaning procedures
  • Sanitization
  • Relationship Building
  • Kitchen Equipment Operation
  • Food handling
  • Equipment Maintenance
  • Food Preparing, Plating, and Presentation
  • Inventory Management
  • Food Plating
  • Frying
  • Food presentation
  • Order delivery practices
  • Special Events and Catering
  • Plating and presentation
  • Food Handler Certification
  • Plating
  • Batch Cooking
  • Portion Control

Timeline

Bakery Worker

Cake Collection Boutique
03.2023 - 01.2024

Restaurant Worker

Breakfast at Ruiz
12.2022 - Current

Plant Worker and Cashier

Sarahs
04.2022 - 10.2022

Server Cashier

Baskin Robins
05.2021 - 11.2021

High School Diploma -

Penfoster Home School

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Shanda Mello