Shanda Mello

• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Developed rapport with regular patrons to foster sense of community within establishment.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
• Streamlined check-in processes, reducing wait times for guests.
• Completed daily side work and opening and closing duties without fail.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
• Used utensils and equipment to portion, wrap and display bakery items.
• Measured and mixed ingredients accurately to assist in baking process.
• Wrapped, boxed and weighed bakery department products.
• Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
• Decorated and merchandised quality bakery goods to build business reputation and revenue base.
• Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
• Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
• Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products

• Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
• Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
• Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
• Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
• Cleaning procedures Sanitization Relationship Building Kitchen Equipment Operation Food handling
• Equipment Maintenance
• Food Preparing, Plating, and Presentation
• Inventory Management
• Food Plating Frying Food presentation
• Order delivery practices Special Events and Catering Plating and presentation
• Plating Batch Cooking Portion Control Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
• Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
• Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
• Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed health, safety and sanitation guidelines while preparing and serving food.
• Prepared and cooked meals according to recipes and customer specifications.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Monitored food quality and presentation to maintain high standards.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Managed inventory and ordered food and supplies to maintain adequate stock.
• Developed innovative, creative menu items and recipes.
• Tasted, smelled, and pierced food with fork to verify sufficient cooking.
• Assisted in developing new menu items to reflect restaurant's style and standards.
• Greeted customers at front counter to answer questions and input meal orders into POS system.
• Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Assisted in inventory management, ensuring accurate tracking of materials and supplies for smooth plant operations.

Exceeded performance expectations regularly by focusing on efficient task completion while maintaining high attention to detail during all aspects of job duties performed as a plant worker.

Proactively addressed potential hazards within the work area, eliminating risks before they could impact employee health or safety conditions adversely.

Collaborated with supervisors to develop customized strategies for resolving complex operational challenges during peak periods or unforeseen situations.

Demonstrated flexibility in adapting quickly when changes were necessitated due either customer demands adjustments or unforeseen circumstances that arose unexpectedly.

Completed critical machinery repairs in a timely manner, minimizing delays to production output.

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Education Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.