Summary
Overview
Work History
Education
Skills
References
Timeline
Bartender

Shanda Mertens

Tacoma

Summary

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Overview

12
12
years of professional experience

Work History

Server/Bartender Assistant

Imperial Palace Casino
Auburn
01.2025 - Current
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Manager/Lead Barista

Tagle Espresso
Tukwila
11.2012 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Ground beans for espresso shots according to individual customer specifications.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Operated cash registers to process customer payments.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

High School Diploma -

Rogers High School
Puyallup, WA
06-1994

Skills

  • Liquor, wine, and food service
  • Point of sale (POS) system operations
  • High Volume Handling
  • Professional appearance
  • Team player
  • Alcohol service regulations

References

References available upon request.

Timeline

Server/Bartender Assistant

Imperial Palace Casino
01.2025 - Current

Manager/Lead Barista

Tagle Espresso
11.2012 - Current

High School Diploma -

Rogers High School

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Shanda Mertens