Shanda Monticello
Kingsland,GA
Summary
Hardworking and reliable worker looking to obtain a position where I can maximize the implementation of my management and organizational skills. I realize the importance of interpersonal communication and want to work in a situation in which those skills serve the purpose of the office and the people with whom I interact on a daily basis. I take pride in having always demonstrated a strong work ethic.
Overview
20
20
years of professional experience
Work History
Lead Patient Access Specialist
Women's Care
07.2022 - Current
- Greeted and assisted patients with check-in procedures.
- Monitored and maintained inventory levels of office supplies, ensuring availability when needed.
- Educated patients about their rights, responsibilities, privacy practices, as well as available support resources related to their healthcare journey.
- Increased accuracy of insurance verifications through regular audits and staff training.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Initiated improvements in front desk procedures that led to higher levels of professionalism during patient interactions.
- Collaborated with clinical teams to ensure seamless coordination of patient care services, improving overall patient experience.
- Assisted patients with financial planning options for medical expenses, ensuring timely payments and reducing outstanding balances owed to the facility.
Legal Assistant
Kinney & Kinney, LLC
01.2019 - 07.2022
- Communicated directly with attorneys, staff, clients, and agents during every day practice
- Oversaw all daily file opening activities and ensured all incoming contracts are logged and assigned to appropriate attorney or closer
- Collected forms, contact information, property deeds, and all tax information to coordinate contract information for processing
- Used Excel, Word, Landtech, and Access software to log and record all incoming and outgoing files and enter all information into spreadsheets
- Performed front desk duties, including answering phones, scheduling appointments, greeting clients and ordering supplies
- Scheduled appointments for clients via phone and in person
- Checked clients in, collected identification documents, compiled new client forms, and updated client files
- Experienced controlling client and file flow, collecting payments and assisting in delivery of quality client care.
Medical Office Lead
Coastal Spine & Pain Center
05.2014 - 01.2019
- Communicated directly with physicians, staff, patients, and insurance companies during every day practice
- Oversaw all daily front office activities and ensured all daily schedules are completed, and all patients are authorized by health insurance to be seen
- Collected forms, copied insurance cards and identification to coordinate patient information for billing and insurance processing
- Used Phreesia, Intergy and E-Clinical Works software to process patient payments and update accounts
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Scheduled appointments for patients via phone and in person
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Sales/Customer Service
Piggly Wiggly Supermarket
12.2006 - 05.2014
- Helped customers find specific products, answering questions and offering advice
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation
- Processed customer payments quickly and returned exact change and receipts
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Customer Service Representative
Express Scripts
06.2004 - 01.2005
- Assisted patients in understanding their pharmaceutical benefits and the proper procedure for placing orders for medication
- Addressed numerous varied complaints in a positive manner in an effort to find solutions which provided satisfaction and peace of mind for patients and clients
- Conducted in-depth research regarding individual situations to find answers for personal medicinal issues of patients.
Education
Medical Assistant, Medical Assisting -
Concorde Career Institute
Jacksonville, FL11.2008
High School Diploma -
Camden County High School
Kingsland, AR05.2004
Skills
- Communication - Through experience in written and telephone interaction with the public in former areas of employment, I have developed the ability to communicate effectively regarding matters of customer service and quality control
- Problem solving - I address problems by promptly finding solutions based on resources covered by employer policy and knowledge of solutions found in past incidents
- Collaboration - I understand the importance of teamwork among co-workers and am a strong believer in its importance
- Planning and organizing - I am adept at refined planning and organizational skills that have been developed through necessary preparedness in previous clerical positions, and planning of numerous events and projects
HIPAA Compliance
Adaptable to change
Team Management
Patient Registration
Insurance Verification
Appointment Scheduling
Customer Service
Problem-Solving
Multitasking and Organization
Team Collaboration
Team Leadership
Money Handling
Patient check-in
Patient Education
Registration and Admissions
References
- Mrs. Te'ja James (912)674-9150
- Mrs. Cathy Brown, 904-509-8120
- Mrs. Susannah Holmes, 912-614-0746
Timeline
Lead Patient Access Specialist
Women's Care
07.2022 - Current
Legal Assistant
Kinney & Kinney, LLC
01.2019 - 07.2022
Medical Office Lead
Coastal Spine & Pain Center
05.2014 - 01.2019
Sales/Customer Service
Piggly Wiggly Supermarket
12.2006 - 05.2014
Customer Service Representative
Express Scripts
06.2004 - 01.2005
High School Diploma -
Camden County High School
Medical Assistant, Medical Assisting -
Concorde Career Institute
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