Overview
Work History
Education
Skills
Timeline
Generic

Shanda Munroe

Prescott,AZ

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Fat Frog
12.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.

Manager Server Bartender

Mimis Cafe
10.2020 - 12.2024
  • Serves guests with food and beverages in a positive and friendly manner.
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons’ choices and identifying guests special dietary needs and special requests. Keeps kitchen staff informed by noting timing of meal progression.
  • Serves orders by picking up and delivering guests choices from bar and kitchen and delivering accompaniments and condiments from service bars.
  • Responds to additional guest requirements by inquiring of needs and observing dining process.
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to guests spills or other special needs.
  • Concludes dining experience by acknowledging choice of restaurant and inviting guests to return.
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to guest.

Manager

Chompies
04.2021 - 07.2023
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Manager/Shift Leader/Bartender/Server

Burgers and Beer
08.2016 - 09.2020
  • Proactive, interactive, and communicable bartender with excellent relationship building skills and 3 years’ bartending experience.
  • Organized and proficient service provider with excellent time management skills, reliable memory for handling large or complex orders, and passion for learning and explaining drink menus to customers.
  • Dedicated collaborator able to work with front-of-house and back-of-house staff to deliver orders and tend to customer requests in a timely manner within a fast-paced environment.

Education

General Education - undefined

Murrieta Valley High School
Murrieta, CA
06.1998

Skills

  • Customer service
  • Time management
  • Restaurant experience
  • Food service
  • Guest services
  • Leadership

Timeline

Assistant General Manager

Fat Frog
12.2024 - Current

Manager

Chompies
04.2021 - 07.2023

Manager Server Bartender

Mimis Cafe
10.2020 - 12.2024

Manager/Shift Leader/Bartender/Server

Burgers and Beer
08.2016 - 09.2020

General Education - undefined

Murrieta Valley High School

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Shanda Munroe