Shanda Neal
Steelton,PA
Summary
To obtain a full-time position that allows me to utilize and strengthen the training and skills I have obtained while growing both professionally and personally.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant Trainee
UPMC Training & Certification Program
11.2023 - Current
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Lunch Program Coordinator/Pre-K Aide
St. Margaret Mary School
08.2013 - 11.2023
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Implemented a new order management system, resulting in improved tracking capabilities and enhanced reporting features.
- Ensured compliance with company policies for all orders, including payment processing and return procedures.
- Assisted lead teacher with implementing age-appropriate curriculum, resulting in increased student engagement.
- Supported children''s social and emotional development through positive reinforcement and individualized attention.
- Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
- Collaborated with colleagues on planning themed events to enrich students'' educational experiences.
- Organized classroom materials efficiently, ensuring smooth transitions between activities.
- Managed daily routines effectively, teaching children responsibility and time management skills.
Sales Assistant/Convention Service Manager
Hilton Harrisburg
09.2005 - 07.2012
- Coordinated corporate meetings, conferences, conventions, and room blocks
- Produced vital departmental reports including group overviews and banquet event orders
- Responsible for arranging payments, collecting payments, and reviewing invoices for accuracy
- Assisted clients daily to ensure 100% guest satisfaction
- Entrusted to perform monthly Manager on Duty shift which involved oversight of all hotel operations
- Responsible for the processing and tracking of various corporate promotional programs
- Provided administrative support for Sales, Convention Services, and Executive staff
- Fielding incoming phone calls and directions to appreciate department or sales staff
- Responsible for accurate distribution of internal/external office mailings
- Responsible for filing and maintaining the filing system as was currently in place.
Education
GED -
PA Department of Education
Harrisburg, PANo Degree - Culinary Arts
Johnson & Wales University
Norfolk, VACertification - NHA Certified Clinical Medical Assistant
UPMC Medical Assistant Trainee Program
Lemoyne, PA03.2024
Skills
- 20 years of Customer Service
- 18 years of Foodservice and Hospitality experience
- 13 year of Managerial experience
- Knowledgeable in use of various computer programs and office equipment
- Trained in use of Epic and Epic Front Desk/Scheduling
- HIPAA Compliance
- Medical Terminology
- Specimens Collection and Processing
- Clinical Documentation
- CPR
- Immunization Administration
Certification
- Act 31
- Act 33
- Act 73
- BLS
Timeline
Medical Assistant Trainee
UPMC Training & Certification Program
11.2023 - Current
Lunch Program Coordinator/Pre-K Aide
St. Margaret Mary School
08.2013 - 11.2023
Sales Assistant/Convention Service Manager
Hilton Harrisburg
09.2005 - 07.2012
GED -
PA Department of Education
No Degree - Culinary Arts
Johnson & Wales University
Certification - NHA Certified Clinical Medical Assistant
UPMC Medical Assistant Trainee Program
Similar Profiles
Netanya JenkinsNetanya Jenkins
Certified Phlebotomist Technician at Phlebotomy Training Specialists | Phlebotomy CertificationCertified Phlebotomist Technician at Phlebotomy Training Specialists | Phlebotomy Certification
Vedamuni GummadipudiVedamuni Gummadipudi
Certified Phlebotomy Technician at Phlebotomy Training Specialists | Phlebotomy CertificationCertified Phlebotomy Technician at Phlebotomy Training Specialists | Phlebotomy Certification
KUNIKA MAHAJANKUNIKA MAHAJAN
Assistant Manager at KMA Global Training & Certification LLPAssistant Manager at KMA Global Training & Certification LLP