Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanda Olofson

Buffalo Creek,CO

Summary

Energetic and driven Customer Service Representative with 17+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Owner/ Operator

Shanda’s Cleaning Services
06.2017 - Current
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Prepared annual budgets with controls to prevent overages.
  • Prepared bank deposits and handled business sales, and transaction reports.
  • Worked on own marketing to create print and online advertisements to bring in new customers.
  • Managed day-to-day business operations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised plan for cleaning customers homes to their standards in timely manner.
  • Cleaned efficiently and thoroughly

Nanny

Liz Mckeough
03.2011 - 06.2017
  • Monitored schedules to maintain sleeping, eating, and school schedules for 4 children.
  • Supported 4 children in play activities, meals, and snacks, hygiene and socialization.
  • Supervised 4 children engaged in physical activity, learning and social skills with peers.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.

Bartender

Lodge Casino
05.2009 - 03.2011
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Recruited and trained 5 new bartenders and bar backs to help maintain talented team.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upheld strict regulations for safe alcohol service and food safety.

Coding Specialist

TransFirst
01.2006 - 03.2008
  • Transcribed and entered credit card device information into electronic systems.
  • Utilized active listening, interpersonal, email and telephone etiquette skills when communicating with others.
  • Sorted and distributed incoming and outgoing credit card device coding format.
  • Generated reports to identify coding trends and discrepancies.
  • Input data into computer programs and filing systems.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Typed 60 wpm

Education

GED -

Community College of Denver
Denver, CO
07.2017

No Degree -

Aims Community College
Hudson, CO
01.2013

Skills

  • Emotionally Supportive
  • Self-Confidence Development
  • Marketing and Advertising
  • Business Development
  • Client Service
  • Leadership and People Development
  • Verbal and Written Communication
  • Handling Difficult Customers
  • Complex Problem-Solving
  • Data Entry
  • Invoice Statements
  • Customer Satisfaction

Timeline

Owner/ Operator

Shanda’s Cleaning Services
06.2017 - Current

Nanny

Liz Mckeough
03.2011 - 06.2017

Bartender

Lodge Casino
05.2009 - 03.2011

Coding Specialist

TransFirst
01.2006 - 03.2008

GED -

Community College of Denver

No Degree -

Aims Community College

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Shanda Olofson