Shanda Owens
Beaufort,SC
Summary
Professional with a strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with a reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Practice Manager
Coastal Neurology, PA
10.2020 - Current
- Oversee administrative functions and business operations for effective healthcare service delivery
- Manage medical billing processes and insurance compliance, maintaining adherence to healthcare regulations
- Handle staff recruitment, training, and performance evaluations, fostering a team of competent administrative professionals
- Credentialing for physicians and insurance contracts for major medical insurance companies
- Coordinate authorizations and reimbursements for high-cost drugs and injections
- Consultant for Revance Pharmaceuticals
- Supervised a team of 30 office personnel.
MEDICAL REPRESENTATIVE
COASTAL NEUROLOGY
12.2019 - 04.2021
- Worked for multiple doctors at once and streamlined the process of prescriptions and scheduling appointments for virtual visits. Communicated with doctors and insurance companies via phone and chat messaging platforms to complete administrative and clinical responsibilities. Managed approximately 30 incoming calls, emails, and faxes per day from patients.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Assisted physicians with patient education efforts, providing resources and support as needed.
Medical Receptionist
Coastal Neurology
11.2000 - 10.2020
- Managed front desk operations at Coastal Neurology, welcomed patients and visitors
- Handled confidential medical records, and provided exceptional customer service to ensure a smooth and professional office environment
- Arrange hospital admissions, provide referrals, and schedule appointments for medical tests and lab work for patients as needed
- Assist patients in filling out insurance forms and other patient records
- Collect copays, insurance verification
- Answered phone calls and messages for a five-physician Neurology medical facility, scheduling appointments, and handling patient inquiries.
Radiology Medical Record Technician
Beaufort Memorial
01.1998 - 01.2000
- Managed comprehensive medical record maintenance, ensuring accuracy and confidentiality in documentation
- Processed radiology films with adherence to hospital protocols and patient care standards
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
CSR, Sales
Walmart
06.1994 - 07.1998
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, and financing structures available during the purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Education
High School Diploma - General Studies
Beaufort High School
Beaufort, SC01.1991
No Degree - Physiology
Claflin University
Orangeburg, SCSkills
- Leadership
- Time Management
- Credentialing
- Problem-Solving
- Conflict Resolution
- Data Analysis
- Analytical Thinking
- Financial Management
- Communication
- Schedule management
- Workflow management
- Policy implementation
- Strategic planning
- Electronic health records
- Payroll administration
- Budget oversight
- Workflow planning
- Managing files and records
- HIPAA and OSHA regulations
- Insurance referral facilitation
- Critical thinking
- HIPAA guidelines
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Project Management Professional (PMP) – Project Management Institute.
SC NOTARY
I am a highly experienced Notary Public with a proven track record of providing accurate and reliable notarization services. I have notarized legal documents for the public on request, reviewed documents, and verified signee identity using government-issued ID documents. I also maintain accurate notary documentation journals.
Timeline
Practice Manager
Coastal Neurology, PA
10.2020 - Current
MEDICAL REPRESENTATIVE
COASTAL NEUROLOGY
12.2019 - 04.2021
Medical Receptionist
Coastal Neurology
11.2000 - 10.2020
Radiology Medical Record Technician
Beaufort Memorial
01.1998 - 01.2000
CSR, Sales
Walmart
06.1994 - 07.1998
- First Aid Certification
- Basic Life Support Certification (BLS)
- Project Management Professional (PMP) – Project Management Institute.
High School Diploma - General Studies
Beaufort High School
No Degree - Physiology
Claflin University
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