Shanda Ready
Marshall
Summary
Dynamic Nurse Surveyor III with extensive experience at Texas Department of Health and Human Services, excelling in regulatory compliance and quality assurance. Proven ability to analyze data and prepare comprehensive reports, while effectively collaborating with stakeholders to champion policy changes. Adept at problem-solving and fostering team collaboration to enhance healthcare standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nurse Surveyor III
Texas Department of Health and Human Services
Tyler
09.2012 - Current
- Conducted thorough surveys of healthcare facilities to ensure compliance with federal and state regulations.
- Monitored infection control procedures for facility-wide health and safety verification.
- Evaluated policies, procedures, and standards of practice for regulatory adherence.
- Documented compliance observations during site visits to maintain legal standards.
- Collaborated with team members to achieve project goals and deadlines.
- Prepared reports detailing survey findings of healthcare facilities.
- Developed educational materials addressing regulatory requirements for healthcare providers.
- Maintained updated knowledge of changes in regulations influencing nursing practice.
Casemanager/Quality Assurance Coordinator
Good Shepherd Health Care System
Longview/Marshall
10.2005 - 05.2011
- Executed crisis intervention strategies to address urgent client issues promptly.
- Collaborated with stakeholders, including healthcare providers and lawyers, on client cases.
- Leveraged case management software to enhance information tracking efficiency.
- Managed referrals for advocacy issues and facilitated resolution of complaints.
- Represented the organization at court hearings as needed.
- Partnered with other service providers to maintain continuity of care for clients.
- Evaluated treatment plans against established individual and healthcare standards.
- Championed policy changes at the state level for vulnerable populations.
Education
Associate of Science - Nursing
Northeast Texas Community College
Mount Pleasant, TX05-1994
Skills
- Regulatory compliance
- Survey techniques
- Data analysis
- Report preparation
- Policy writing
- Quality assurance
- Stakeholder collaboration
- Effective communication
- Problem-solving aptitude
- Critical thinking
- Decision-making
- Team collaboration
Accomplishments
- Recipient of the Caseinpoint National Platinum Awards 2010 for Effective Patient Flow for Emergency Services.
Certification
- Six Sigma Black Belt 2011
- SANE Trained 2009
- Registered Nurse 1996
References
References available upon request.
Timeline
Nurse Surveyor III
Texas Department of Health and Human Services
09.2012 - Current
Casemanager/Quality Assurance Coordinator
Good Shepherd Health Care System
10.2005 - 05.2011
Associate of Science - Nursing
Northeast Texas Community College
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