Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Volunteer
Shanda Robinson

Shanda Robinson

Greenville,MS

Summary

Successful warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.

Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Warehouse Manager

82 out let
, MS
07.2018 - Current
  • Resolved customer complaints related to product quality or delivery issues.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Led warehouse layout optimization projects, improving workflow and space utilization.
  • Drafted policies related to storage space utilization and distribution operations.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Worked effectively in team environments to make the workplace more productive.

Sales Associate

82 outlet
Greenville, MS
07.2018 - Current
  • Computed purchases and received and processed cash or credit payment.
  • Handled returns and exchanges according to company policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed credit card transactions quickly and securely.
  • Worked with fellow sales team members to achieve group targets.
  • Bagged or packaged purchases and wrapped gifts.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Office Manager

Ford plumbing
Taylorsville, NC
02.2006 - 05.2018
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored inventory levels and placed orders when needed.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Line Leader

Gamestop/ Babbages llc
Grapevine, Texas
12.1998 - 04.2006
  • Collaborated with maintenance teams to schedule equipment checks and repairs, minimizing downtime.
  • Developed strategies for improving operational efficiency and productivity.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Provided technical support and guidance to line workers for troubleshooting equipment issues.
  • Coordinated with quality assurance teams to ensure products met all required standards.
  • Analyzed production data to identify trends and areas for improvement.
  • Analyzed data from previous shifts to identify areas for improvement in processes or operations.
  • Trained new hires on the use of machinery and standard operating procedures for the line.
  • Used daily system logs to document production information, discussing issues with management.

Shift Leader

Taco Cabana
Irving, Texas
10.1996 - 11.1998
  • Assisted in the development and implementation of new operational procedures.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Identified needs of customers promptly and efficiently.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Education

Bachelor - Management

University of Phoenix
Tempe, AZ
07-2028

Skills

  • Safety oversight
  • Loading and unloading
  • Documentation
  • Warehouse operation oversight
  • Conflict resolution
  • Warehouse logistics
  • Warehouse auditing
  • Employee team supervision
  • Staff hiring
  • Billing
  • Vendor engagement
  • Bookkeeping
  • Banking operations
  • Event coordination
  • Visual management
  • Task delegation
  • Blueprint reading
  • Packaging
  • Workflow optimization
  • Employee training
  • Productivity enhancement
  • Team management
  • Troubleshooting
  • Employee recognition
  • Policy and procedure enforcement
  • Team-building activities
  • OSHA regulations compliance
  • Shift scheduling
  • Team supervision
  • Retail loss prevention
  • Upselling
  • Promotional support
  • Payment processing
  • Customer service
  • Client account management
  • Sales strategies
  • Stocking and receiving
  • Lead database management

Languages

English
Professional

Affiliations

  • I am a very out going person .
  • I love helping people
  • My crew always said I cold sell anything to anybody
  • I love working coming up with ideas and promotion for the stores to run, to keep a customer a returning one not a one time customer.
  • To keep our customer happy and the business going is always my goal...

Certification

  • General Studies
  • Intentionally Problem Solver
  • Critical and Creative thinking
  • Problem Clarity
  • Problem Identification
  • Solution Evaluation
  • Solution Implementation
  • Reflective Problem Solver
  • Strategic Problem Solver
  • Decision Maker
  • Personal Finance

References

References available upon request.

Timeline

Warehouse Manager

82 out let
07.2018 - Current

Sales Associate

82 outlet
07.2018 - Current

Office Manager

Ford plumbing
02.2006 - 05.2018

Line Leader

Gamestop/ Babbages llc
12.1998 - 04.2006

Shift Leader

Taco Cabana
10.1996 - 11.1998

Bachelor - Management

University of Phoenix

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Shanda Robinson