Shanda Robinson
Management
Greenville,MS
Summary
Dynamic sales professional with a proven track record at GameStop, excelling in client support and teamwork. Enhanced customer satisfaction through strategic process improvements and effective inventory management. Recognized for problem-solving skills, driving operational efficiency, and fostering strong customer relationships to boost repeat business.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Associate /Warehouse Operations Manager
82 Outlet
07.2018 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Executed effective merchandising strategies to enhance product visibility and drive sales growth.
- Collaborated with team members to achieve sales targets and improve store performance consistently.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Led inventory management efforts, ensuring accurate stock levels and timely replenishment of products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Assistant Manager
GameStop
10.2018 - 08.2023
- Led team in executing operational strategies to enhance customer service and satisfaction.
- Developed process improvements, resulting in streamlined workflows and reduced operational costs.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Secretary Manager
Ford Plumbing
02.2009 - 12.2017
- Managed office operations, ensuring efficient workflow and communication among departments.
- Coordinated scheduling for executives, optimizing time management and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Oversaw procurement processes, negotiating with vendors to secure favorable terms.
- Monitored budget expenditures, ensuring adherence to financial guidelines and reducing costs.
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
Inventory Management Supervisor
Babbage's Warehouse
03.2000 - 01.2009
- Trained and mentored staff on inventory management systems and procedures.
- Implemented best practices for inventory tracking, reducing discrepancies and improving efficiency.
- Coordinated with suppliers to streamline ordering processes and enhance delivery schedules.
- Analyzed inventory trends to forecast needs and reduce excess stock levels effectively.
- Enhanced inventory accuracy by implementing systematic organization and storage procedures.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Oversaw inventory control processes, ensuring accurate stock levels and timely replenishment.
- Coordinated inventory replenishment processes to optimize stock levels and reduce shortages.
- Supervised cycle counting procedures, ensuring accuracy in inventory records and compliance with standards.
- Analyzed inventory turnover rates to identify trends and inform purchasing decisions.
- Led cross-functional teams in inventory audits, resulting in improved accuracy and accountability.
Shift Leader
Taco Cabana
10.1996 - 02.2000
- Supervised team operations, ensuring adherence to safety and quality standards.
- Trained new employees on operational procedures and systems.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Monitored inventory levels, facilitating timely replenishment of supplies.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor in Science in Management - Business Management
University of Phoenix
Tempe, AZ06-2028
Skills
- Client support
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
Accomplishments
- Brought in over 5000 new customers.
- Supervised team of 101 staff members.
- Awarded “Employee of the Month” in 1998, 2005, 2011 & 2024
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
- CPDW - Certified Professional in Distribution and Warehousing
Languages
English
Professional Working
Timeline
Assistant Manager
GameStop
10.2018 - 08.2023
Sales Associate /Warehouse Operations Manager
82 Outlet
07.2018 - Current
Secretary Manager
Ford Plumbing
02.2009 - 12.2017
Inventory Management Supervisor
Babbage's Warehouse
03.2000 - 01.2009
Shift Leader
Taco Cabana
10.1996 - 02.2000
Bachelor in Science in Management - Business Management
University of Phoenix