SHANDA STEELE
Wichita,KS
Summary
Senior Dental Office Manager and Practice Administrator with 17+ years of progressive experience overseeing dental practice operations, financial performance, insurance revenue cycles, and team leadership. Proven track record of driving profitability, improving collections, supporting multi-location growth, and maintaining full OSHA and HIPAA compliance. Recognized for operational excellence, staff development, and high-quality patient experience.
Overview
17
17
years of professional experience
Work History
Office Manager
Cottonwood Dental
Wichita, KS
03.2022 - Current
- Lead end-to-end operations for a high-volume dental practice, ensuring operational efficiency, financial stability, and exceptional patient care.
- Monitor and analyze KPIs, EBITDA, and P&L statements to guide operational decisions and support sustainable growth.
- Ensure full compliance with OSHA and HIPAA regulations through staff training, audits, and policy enforcement.
- Direct insurance verification, benefit breakdowns, claims submission, appeals, and denial resolution to maximize collections.
- Reconcile patient and insurance accounts, explain EOBs, and resolve billing concerns with professionalism and clarity.
- Motivate, coach, and lead staff to maintain a collaborative culture and high patient satisfaction.
Office Manager
Dental Care of Wichita
Wichita, KS
10.2020 - 03.2022
- Implemented and standardized office procedures, policies, and employee benefit programs to improve efficiency and consistency.
- Managed all financial operations, including expense tracking and reconciliation in collaboration with accounting teams.
- Increased revenue by consistently meeting monthly production and collection targets.
- Supported organizational growth by traveling to subsidiary practices for new office acquisitions, doctor credentialing, hiring, onboarding, and staff training.
- Formerly R2 Dentistry
Office Lead / Insurance & Financial Coordinator
R2 Dentistry
Wichita, KS
05.2015 - 10.2020
- Managed insurance claims, appeals, remittance posting, and payment reconciliation.
- Oversaw patient billing, collections, and financial arrangements.
- Generated operational and financial reports, including outstanding insurance, delinquent accounts, and daily reconciliations.
- Coordinated front office operations, scheduling, patient flow, and communications.
- Communicated treatment plans and financial expectations clearly to patients.
Insurance Benefits & Claims Representative
Delta Dental of Kansas
Wichita, KS
11.2014 - 05.2015
- Provided dental offices with eligibility verification and detailed benefit breakdowns.
- Reviewed, processed, and adjudicated dental insurance claims in accordance with policy guidelines.
- Assisted members in understanding coverage, benefits, and claim outcomes.
Dental Assistant / Treatment Coordinator
Riverside Dental & Trimmell Orthodontics
Wichita, KS
08.2008 - 10.2014
- Assisted dentists and orthodontists with chairside procedures, imaging, impressions, and sterilization.
- Coordinated treatment plans, patient education, and financial arrangements.
- Performed digital X-rays, intraoral photography, and impression preparation.
Education
Bachelor of Science - Business Management
Friends University
Associate of Applied Science -
Cowley County Community College
Dental Assisting Certificate of Completion -
DCI Dental Careers Institute
Skills
- Dental Practice Operations
- KPI, P&L & EBITDA Analysis
- Revenue Cycle Management
- Insurance Claims & Appeals
- OSHA Compliance & HIPAA Compliance
- Training & Team Leadership
- Financial Reconciliation
- Patient Financial Counseling
- Multi-Location Support
- Scheduling & Workflow Optimization
- Open Dental
- Dentrix Ascend
- Eaglesoft
Timeline
Office Manager
Cottonwood Dental
03.2022 - Current
Office Manager
Dental Care of Wichita
10.2020 - 03.2022
Office Lead / Insurance & Financial Coordinator
R2 Dentistry
05.2015 - 10.2020
Insurance Benefits & Claims Representative
Delta Dental of Kansas
11.2014 - 05.2015
Dental Assistant / Treatment Coordinator
Riverside Dental & Trimmell Orthodontics
08.2008 - 10.2014
Bachelor of Science - Business Management
Friends University
Associate of Applied Science -
Cowley County Community College
Dental Assisting Certificate of Completion -
DCI Dental Careers Institute