Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanda Umberger

Metropolis,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Mortgage Loan Processor

Banterra Bank
04.2018 - Current
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

Loan Support/Community Banking Rep

Banterra Bank
09.2012 - 04.2018
  • Assisted loan officer's with submission of loan applications.
  • Submitted loans to quality control.
  • Gathered conditions from borrowers and worked to clear the loan files for closing.
  • Ordered Appraisal and Title Commitments.
  • Monitored the loan officer's tickler list.
  • Balanced CD's with title companies.
  • Scheduled & coordinated loan closings with borrowers, seller's and title companies.




Customer Service Representative

Banterra Bank
11.2011 - 09.2012
  • Opened checking and savings accounts.
  • Handled customer inquires.
  • Offered products and services to customers such as online banking and auto pays.
  • Assisted customers with account issues such as lost or stolen cards and checks.
  • Assisted in balancing the vault and atm.

Mortgage Loan Officer Assistant

Bank Of America
07.2008 - 10.2011
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Monitored key dates to obtain information by deadlines.
  • Communicated with customers daily to request information and complete paperwork.
  • Assembled important paperwork and disclosures for borrower.
  • Answered inquiries and provided superior customer service to clients.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.

Mortgage Loan Officer Assistant

Countrywide Mortgage
07.2003 - 07.2008
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Monitored key dates to obtain information by deadlines.
  • Assembled important paperwork and disclosures for borrower.
  • Answered inquiries and provided superior customer service to clients.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.

Education

Office Assistance - Office Assistance

Shawnee Community College
Ullin, IL
05.1994

High School Diploma -

Massac County High School
Metropolis, IL
06.1992

Skills

  • Application preparation
  • Financial document review
  • Information Verification
  • Processing procedures
  • Flexible and Adaptable
  • Attention to Detail
  • Teamwork and Collaboration

Timeline

Mortgage Loan Processor

Banterra Bank
04.2018 - Current

Loan Support/Community Banking Rep

Banterra Bank
09.2012 - 04.2018

Customer Service Representative

Banterra Bank
11.2011 - 09.2012

Mortgage Loan Officer Assistant

Bank Of America
07.2008 - 10.2011

Mortgage Loan Officer Assistant

Countrywide Mortgage
07.2003 - 07.2008

Office Assistance - Office Assistance

Shawnee Community College

High School Diploma -

Massac County High School

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Shanda Umberger