Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SHANDAL FOSTER-DUBOSE

SHANDAL FOSTER-DUBOSE

Gadsden,AL

Summary

Dynamic Food Service Manager with a proven track record at Gadsden Job Corps Center, excelling in menu development and team leadership. Enhanced customer satisfaction through effective conflict resolution and quality control, while implementing cost-saving measures that improved operational efficiency. Committed to maintaining high sanitation standards and fostering a motivated workforce.

Overview

30
30
years of professional experience
1
1

Dietary Manager Certification

1
1

ServSafe certification - Managers, Allergens and Instructor/Proc

Work History

Food Service Manager

Gadsden Job Corps Center
Gadsden, AL
10.2022 - Current
  • Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
  • Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
  • Coordinated catering services for special events within the facility.
  • Developed and implemented standard operating procedures for food service staff.
  • Provided ongoing training for new employees on safe food handling practices.
  • Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
  • Conducted weekly employee meetings to discuss performance issues and training opportunities.
  • Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
  • Scheduled shifts for kitchen staff in accordance with budget guidelines.
  • Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.

Certified Dietary Manager

DIVERSICARE
Gadsden, AL
12.2021 - 03.2022
  • Ensured compliance with local, state and federal regulations regarding sanitation, health and safety standards.
  • Collaborated with other departments to provide a comprehensive approach to patient care.
  • Ordered supplies necessary for daily food service operations.
  • Performed administrative duties such as scheduling shifts, creating work schedules, tracking time off requests.

Certified Dietary Manager

Cherokee County Health and Rehabilitation Center
Centre, AL
04.2021 - 10.2021
  • Resolved customer complaints related to food quality or presentation promptly and professionally.
  • Inspected facilities regularly to ensure cleanliness and conformance with regulations.
  • Ordered supplies necessary for daily food service operations.
  • Performed administrative duties such as scheduling shifts, creating work schedules, tracking time off requests.
  • Supervised kitchen staff in the preparation of meals according to established recipes and safety guidelines.
  • Monitored food production to ensure quality control standards were met.
  • Conducted training sessions for new hires in proper food handling techniques.

Dietary Manager

Meadowview Nursing Center
08.2020 - 04.2021
  • Assisted in developing and implementing nutritional care plans for patients.
  • Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
  • Investigated complaints from patients regarding their dining experience or nutritional needs.
  • Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
  • Managed dietetic staff to ensure compliance with state regulations.
  • Attended meetings with other healthcare professionals concerning nutrition-related topics.
  • Adhered to all local, state, federal regulations pertaining to dietary management practices.
  • Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
  • Provided training sessions for new employees on proper food handling techniques.
  • Monitored patient progress and consulted with physicians regarding dietary modifications as necessary.
  • Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
  • Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
  • Maintained records of patient diets including any special requirements or restrictions.

RETAIL MANAGER 3 SODEXO

SAMFORD UNIVERSITY
10.2017 - 08.2020
  • Managed Chick-Fil-A, Moe's, Grill, Deli, Einstein Bagels, Henry's Coffee, Sushi & Smoothie Bar all operations to include scheduling, inventory, ordering and budgets

FOOD SERVICE MANAGER

GADSDEN JOB CORPS
06.2014 - 10.2017
  • Manage day to day operations including schedules, inventory and ordering.

RETAIL MANAGER

SODEXO
12.2013 - 06.2014
  • Managed Einstein Bagels, Sandellas Flatbread and Jump Asian food truck; all operations to include scheduling, inventory, ordering and budgets.

SUPERVISOR SODEXO

FT. MCCLELLAN CDP
01.2013 - 12.2013
  • In charge of AM shift operations for 3 buildings. Maintained schedules and day to day operations.

SUPERVISOR SODEXO

JACKSONVILLE STATE UNIVERSITY
09.2012 - 12.2012
  • Supervised daily operations of bakery/coffee concept within library. Also maintained/ordered inventory.

OWNER

SELF-EMPLOYED FOSTER'S FRANKS & ITALIAN ICE
06.2012 - 09.2012
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.

TRAVELING MANAGER

Sodexo Campus Services
01.2012 - 06.2012
  • Coordinated special events and managed site closures for seamless operations.
  • Supported inventory tasks to ensure accurate stock levels across multiple sites.
  • Filled managerial vacancies at various Sodexo contracted locations, maintaining operational continuity.

GENERAL MANAGER SODEXO

GADSDEN ST. COMM. COLLEGE
12.2004 - 01.2012
  • Reduced labor costs and increased revenue and customer satisfaction. Wrote budgets and maintained cash controls and payroll records.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Education

Some College (No Degree) - GENERAL

STILLMAN COLLEGE
Tuscaloosa, AL

Some College (No Degree) - ACCOUNTING SPECIALIST

GADSDEN BUSINESS COLLEGE
Anniston, AL

Skills

  • Menu development
  • Inventory management
  • Catering coordination
  • Budget management
  • Customer feedback analysis
  • Team leadership
  • Staff scheduling
  • Supply ordering
  • Time management
  • Problem solving
  • Employee training
  • Conflict resolution
  • Cross-training staff
  • Special events planning
  • Allergy awareness
  • Portion control
  • Team development
  • Hiring procedures
  • Health inspections
  • Service records
  • Production records
  • Performance evaluations
  • Customer service
  • Operations management
  • Quality control
  • Purchasing
  • Ordering supplies
  • Sanitation standards
  • Facility maintenance
  • Kitchen operations management
  • Staff motivation
  • Food safety management
  • Hiring and firing
  • Organizational skills
  • Inventory control
  • ServSafe food manager

Certification

Certified Food Safety Manager - Servsafe

Certified Dietary Manager - Univ. of Florida

Certified Guest Services Professional - AHLA

Certified Instructor/Proctor - Servsafe

Servsafe Alcohol Certification

Timeline

Food Service Manager

Gadsden Job Corps Center
10.2022 - Current

Certified Dietary Manager

DIVERSICARE
12.2021 - 03.2022

Certified Dietary Manager

Cherokee County Health and Rehabilitation Center
04.2021 - 10.2021

Dietary Manager

Meadowview Nursing Center
08.2020 - 04.2021

RETAIL MANAGER 3 SODEXO

SAMFORD UNIVERSITY
10.2017 - 08.2020

FOOD SERVICE MANAGER

GADSDEN JOB CORPS
06.2014 - 10.2017

RETAIL MANAGER

SODEXO
12.2013 - 06.2014

SUPERVISOR SODEXO

FT. MCCLELLAN CDP
01.2013 - 12.2013

SUPERVISOR SODEXO

JACKSONVILLE STATE UNIVERSITY
09.2012 - 12.2012

OWNER

SELF-EMPLOYED FOSTER'S FRANKS & ITALIAN ICE
06.2012 - 09.2012

TRAVELING MANAGER

Sodexo Campus Services
01.2012 - 06.2012

GENERAL MANAGER SODEXO

GADSDEN ST. COMM. COLLEGE
12.2004 - 01.2012

Some College (No Degree) - GENERAL

STILLMAN COLLEGE

Some College (No Degree) - ACCOUNTING SPECIALIST

GADSDEN BUSINESS COLLEGE

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