Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Shandee Wells

Lewiston,ID

Summary

Dynamic and results-driven professional with extensive experience at Bravas, excelling in team building and customer service. Proven track record in conflict resolution and operational oversight, enhancing customer satisfaction and boosting sales through effective upselling techniques. Committed to fostering a positive work environment while mentoring staff for peak performance.

Overview

2022
2022
years of professional experience

Work History

Lead Server

Bravas
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.

Manager

Antonio’s
01.2019 - 01.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved marketing to attract new customers and promote business.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Salesperson

Chrysler Dodge Jeep Ram
01.2010 - 01.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Education

High School Diploma - General Studies

Charles Frances Adams High
Clarkston, WA
06.2008

Skills

  • Team building
  • Employee training
  • Customer service
  • Conflict resolution
  • Time management
  • Relationship management
  • Sales strategies
  • Operational oversight
  • Mentoring staff
  • Performance monitoring
  • Upselling techniques
  • Problem resolution
  • Communication skills
  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • POS system operations
  • Exceptional communication
  • Sales techniques
  • Responsible and trustworthy
  • Critical thinking
  • Order accuracy
  • Flexible schedule

Accomplishments

Employee of the year for Kendal Dodge, 2013

Promoted to Internet sales Management for Chrysler

Promoted to Management at Antonio’s

Promoted to Lead at Bravas

Timeline

Manager

Antonio’s
01.2019 - 01.2022

Salesperson

Chrysler Dodge Jeep Ram
01.2010 - 01.2019

Lead Server

Bravas

High School Diploma - General Studies

Charles Frances Adams High

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Shandee Wells