Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Shandee Lang

Shandee Lang

Las Vegas,NV

Summary

Proven caregiver and administrative professional with a track record of enhancing patient wellbeing and streamlining office operations. Working for and with Italia Cox, demonstrated exceptional emotional support and household management, improving patient independence. Skilled in compassionate care and efficient problem-solving, ensuring high levels of client satisfaction.

Overview

19
19
years of professional experience

Work History

Family Caregiver

Italia Cox
10.2012 - Current
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
  • Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
  • Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
  • Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
  • Developed strong relationships with patients and their families through empathetic listening skills, trust-building, and consistent follow-through on commitments.
  • Implemented behavior management strategies for patients with challenging behaviors, leading to a more harmonious home environment.
  • Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
  • Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.

Administrative Assistant

Oasis Storage
08.2008 - 05.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Cocktail Server

Bellagio Hotel and Casino
06.2005 - 03.2007
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Communicated with guests to record orders and assess needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Anticipated guest needs and provided proactive service.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.

Education

Medical Assistant

Nevada Career Institute
Las Vegas

Diploma -

Green Valley High School
Henderson, NV
06.2001

Skills

  • Compassionate Caregiving
  • Emotional Support
  • Household Management
  • Nutritional planning
  • Care Plan Development
  • Social interaction
  • Incontinence care
  • Chronic Illness Management
  • Personal Hygiene Assistance
  • Physical therapy support
  • Seizure Management
  • Behavioral Management
  • Meal Preparation
  • Mobility Assistance
  • Recreational Activities
  • Medical Equipment Operation
  • Time Management
  • Housekeeping
  • Multitasking and Organization
  • Dependable and Responsible
  • Verbal and written communication skills
  • Respectful and Compassionate
  • Compassionate communication
  • Flexible schedule and availability
  • Basic Housekeeping
  • Medication and Appointment Reminders
  • Documentation
  • Compassionate Care
  • Records Maintenance
  • Complex Problem-Solving
  • Problem-Solving
  • First aid and safety
  • Patient Management
  • Chronic Disease Management
  • Medical Records Management
  • Relationship Building
  • Patient Companionship
  • Patient Care
  • Client Transportation
  • Care Plan Management

Timeline

Family Caregiver

Italia Cox
10.2012 - Current

Administrative Assistant

Oasis Storage
08.2008 - 05.2010

Cocktail Server

Bellagio Hotel and Casino
06.2005 - 03.2007

Medical Assistant

Nevada Career Institute

Diploma -

Green Valley High School

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Shandee Lang