Shandel Senior
Ocoee,FL
Summary
Highly motivated and skilled professional seeking a responsible career opportunity to leverage extensive training and expertise. Committed to making a significant contribution to the success of the company by applying a strong skill set and knowledge. Focused on utilizing abilities effectively to contribute to the growth and achievement of organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics Executive
Total Quality Logistics
01.2024 - Current
- Inventory Management: Overseeing the storage and distribution of goods, ensuring inventory levels are maintained and stock is appropriately rotated
- Order Processing: Managing the processing of orders from receipt through to delivery, ensuring timely and accurate shipment
- Supply Chain Coordination: Coordinating with suppliers, manufacturers, and retailers to ensure a seamless flow of goods
- Compliance and Documentation: Ensuring that all logistics activities comply with relevant regulations and maintaining accurate records and documentation
- Customer Service: Liaising with customers to provide updates on delivery schedules, address concerns, and ensure satisfaction
- Performance Monitoring: Tracking key performance indicators (KPIs) related to logistics operations and reporting on performance to senior management
- Problem Solving: Resolving any issues that arise in the logistics process, including delays, damaged goods, or supply chain disruptions.
Delivery Driver
Amazon Flex
01.2022 - 01.2023
- Package Delivery: Safely and efficiently delivering packages to customers' homes, businesses, and other locations within a designated area
- Route Optimization: Planning and following the most efficient routes to ensure timely deliveries while conserving fuel and time
- Customer Interaction: Providing excellent customer service by interacting professionally with customers, addressing inquiries, and handling delivery-related issues
- Vehicle Maintenance: Performing routine inspections and maintenance of the delivery vehicle to ensure it is in good working condition
- Use of Technology: Utilizing handheld devices to manage delivery schedules, navigate routes, and update package delivery statuses in real-time
- Problem Resolution: Addressing any challenges encountered during deliveries, such as incorrect addresses or difficult-to-access locations
- Time Management: Managing time effectively to meet daily delivery targets and maintain a consistent schedule
- Compliance: Ensuring all deliveries comply with Amazon's policies and procedures, including proper handling of fragile or hazardous materials.
Sales Representative
Best Buy
01.2020 - 01.2022
- Customer Assistance: Providing knowledgeable and personalized assistance to customers, helping them find products that meet their needs and preferences
- Product Demonstration: Demonstrating the features and benefits of products, such as electronics, appliances, and other tech items, to encourage purchases
- Sales Target Achievement: Meeting or exceeding sales targets by actively engaging with customers and suggesting suitable products or services
- Checkout Support: Handling sales transactions, including processing payments, issuing receipts, and handling returns or exchanges when necessary
- Product Knowledge: Staying up to date on the latest product information, promotions, and sales techniques to effectively assist customers
- Customer Follow-up: Following up with customers after their purchase to ensure satisfaction and encourage repeat business
- Team Collaboration: Working closely with other team members to ensure a smooth and efficient sales process, including participating in team meetings and training sessions
- Problem Resolution: Addressing and resolving customer complaints or issues, ensuring a positive shopping experience.
Sales Representative
Chick-fil-A Restaurants
01.2018 - 01.2020
- Customer Service: Providing friendly and efficient service to customers, greeting them warmly, taking orders, and ensuring a positive dining experience
- Order Processing: Accurately entering customer orders into the point-of-sale (POS) system and ensuring orders are prepared and delivered promptly
- Payment Handling: Processing payments, including cash, credit/debit cards, and mobile payments, and providing correct change or receipts to customers
- Menu Knowledge: Staying knowledgeable about the menu, including special promotions and nutritional information, to assist customers with their selections
- Maintaining Cleanliness: Keeping the cashier area clean and organized, including restocking supplies and ensuring the dining area is tidy
- Customer Problem Resolution: Addressing and resolving customer complaints or issues, escalating to management when necessary
- Team Collaboration: Working with kitchen staff and other team members to ensure smooth operations, including communicating special orders or requests
- Upselling: Suggesting additional items or promotions to customers to increase sales and enhance their dining experience
- End-of-Shift Duties: Balancing the cash register at the end of the shift, ensuring accurate accounting, and preparing deposits as needed.
Education
Bachelor’s Degree in Business Management -
Florida Gulf Coast University
Fort Myers, FL05.2022
Associate’s Degree in Business Administration -
Daytona State College
Daytona Beach, FL05.2020
Skills
- Driving
- Host
- Serving/Catering
- Deliveries
- Communication (10 years)
- Plumbing
- Construction
- Sports coaching
- Early Childhood Education
- Customer service
- Technical support
- Sales
- Retail sales
- Product demos
- Microsoft office
- Computer administration
- Organizing
Certification
- Driver’s License
- Motorcycle License
Timeline
Logistics Executive
Total Quality Logistics
01.2024 - Current
Delivery Driver
Amazon Flex
01.2022 - 01.2023
Sales Representative
Best Buy
01.2020 - 01.2022
Sales Representative
Chick-fil-A Restaurants
01.2018 - 01.2020
Bachelor’s Degree in Business Management -
Florida Gulf Coast University
Associate’s Degree in Business Administration -
Daytona State College
Similar Profiles
Brandon ScheekBrandon Scheek
Business Intelligence Analyst II at Total Quality Logistics Inc.Business Intelligence Analyst II at Total Quality Logistics Inc.
Artemio CortezArtemio Cortez
Logistics Account Executive at Total Quality Logistics (TQL)Logistics Account Executive at Total Quality Logistics (TQL)
Blake CassBlake Cass
Logistics Account Manager at Total Quality Logistics Inc.Logistics Account Manager at Total Quality Logistics Inc.
Trey BuehlerTrey Buehler
Customer Account Specialist at Total Quality Logistics Inc.Customer Account Specialist at Total Quality Logistics Inc.
LAWRENCE SOLOMONLAWRENCE SOLOMON
Quality Control Manager at Olympia PharmaceuticalsQuality Control Manager at Olympia Pharmaceuticals