Shandela Wallace
Lake City,SC
Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Specialist
Department Of Health And Environmental Control
Sumter, SC
2021.10 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated referrals to appropriate community resources in order to holistically support the needs of clients beyond WIC services.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Assisted clients with accurate eligibility form, application and document completion.
- Participated in ongoing trainings and workshops to stay current on best practices within the field of public health nutrition support programs.
- Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
- Conducted thorough assessments of family needs to accurately determine benefit allotments.
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
- Organized food vouchers distribution process efficiently ensuring timely access for eligible families.
- Communicated with people from various cultures and backgrounds on application process.
- Ensured compliance with federal and state regulations, maintaining accurate documentation at all times.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Manager
Girl Scouts Of Eastern South Carolina
Florence , SC
2018.10 - 2021.10
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Administrative Assistant
Coral Beach Resort & Suites
Myrtle Beach, SC
2015.03 - 2018.10
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Computer Operator
DynCorp International
Lexington Park, MD
2005.08 - 2005.10
- Created and maintained daily and weekly reports for upper management.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Maintained detailed records of all maintenance work completed, ensuring regulatory compliance and easy reference for future repairs.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Aviation Ordnanceman
United States Navy, USN
Pax River, MD
1994.09 - 2005.10
- Ensured compliance with environmental regulations when disposing of hazardous waste generated during aircraft weapons maintenance activities.
- Demonstrated adaptability when deployed abroad, overcoming language barriers and cultural differences to effectively coordinate with foreign military personnel regarding aviation ordnance matters.
- Enhanced aircraft safety by conducting thorough pre-flight inspections and maintenance checks on ordnance systems.
- Managed over $ 1million in assets, which included vehicles, weapons, materials and F18 equipment.
- Maintained strict security protocols while working with classified information pertaining to aircraft weapon systems and their associated technical data.
- Assisted in achieving mission success with timely and accurate loading of various types of aviation ordnance onto aircraft.
- Inspected, assembled and tested aviation ammunition.
- Supported successful flight operations by assembling, loading, arming, and securing aircraft munitions according to established procedures.
- Supervised explosives loading operations, adhering to safety protocols and procedures.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Collaborated with other Aviation Ordnancemen to efficiently load and unload munitions from transport vehicles using specialized equipment.
- Reduced downtime by performing preventative maintenance on assigned weapons systems, ensuring optimal performance during missions.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Handled and serviced weapons and ammunition carried on F18 A-D and F18 E/F aircraft.
- Inspected, reviewed, maintained and repaired F18 weapon systems.
Education
Bachelor Of Science - Technical Management Human Resources
2022.08 - Current
Associate Of Science - Technical Management
2020.09 - 2022.07
Skills
Customer Relations
Office inventory management
Time Management
Office Administration
Excellent Communication
Clerical Support
Deadline-oriented
Microsoft Word
Customer and client relations
Records Management
Dedicated Team Player
Affiliations
Girl Scouts Alumni
Embry Riddle Aeronautical University Alumni
Lake City High School Alumni
Society for Human Resource Management Member
Disabled American Veterans Member
Timeline
Embry-Riddle Aeronautical University - Daytona Beach - Bachelor Of Science, Technical Management Human Resources
2022.08 - Current
Administrative Specialist - Department Of Health And Environmental Control
2021.10 - Current
Embry-Riddle Aeronautical University - Daytona Beach - Associate Of Science, Technical Management
2020.09 - 2022.07
Store Manager - Girl Scouts Of Eastern South Carolina
2018.10 - 2021.10
Administrative Assistant - Coral Beach Resort & Suites
2015.03 - 2018.10
Computer Operator - DynCorp International
2005.08 - 2005.10
Aviation Ordnanceman - United States Navy, USN
1994.09 - 2005.10