Summary
Overview
Work History
Education
Skills
Timeline
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Shandell Barneck

Ogden

Summary

Accomplished leader with a proven track record at MarketStar and Mountain Home Services, excelling in sales & customer relations and leadership & team management. Spearheaded team to exceed sales targets by over 30%, mentored new hires, and optimized operations. Renowned for exceptional communication skills and strategic problem-solving.

Overview

5
5
years of professional experience

Work History

Call Center Manager

Mountain Home Services
12.2023 - Current
  • Hire, onboard, and train call center personnel.
  • Coach call center staff through challenging customer service issues.
  • Analyze call center data and prepare reports for upper management.
  • Evaluate staff effectiveness and performance annually or as needed.
  • Lead team meetings and give presentations to executives.
  • Develop monthly, quarterly, and annual call center goals and action plans.
  • Prepare work schedules to ensure sufficient coverage.
  • Create personnel and supply budgets for approval.

Sales Lead Coordinator

Mountain Home Services
05.2023 - 12.2023
  • Managed inbound sales calls, gathering customer information to support the sales team.
  • Scheduled and coordinated appointments for the sales team, ensuring efficient workflow.
  • Tracked revenue, closing percentages, and lead sources to analyze sales performance.
  • Communicated daily with the team to align on schedules and business needs.
  • Collaborated closely with the operations manager to optimize sales processes.

Partner Manager

MarketStar
07.2022 - 05.2023
  • Onboarded advertisers onto the Pinterest platform, providing strategic guidance.
  • Conducted direct calls with advertisers to understand business needs and tailor campaigns.
  • Developed advertising campaigns aligned with Pinterest best practices and client goals.
  • Managed budgets of various sizes, working with advertisers across the U.S.
  • Mentored five new team members, leading training sessions and attending manager meetings.

Studio Manager

Orangetheory Fitness
05.2020 - 07.2022
  • Oversaw daily operations, managing a team of 12 employees and a member base of 600+.
  • Trained new hires and led monthly team meetings to set and track performance goals.
  • Managed studio revenue, utilization tracking, and financial goal attainment strategies.
  • Handled customer relations, addressing concerns and ensuring account satisfaction.
  • Tracked sales, leads, and terminations through detailed reporting and spreadsheets.

Education

High School Diploma -

Coronado High School
Las Vegas, NV
06-2008

Skills

  • Sales & Customer Relations
  • Leadership & Team Management
  • Communication & Interpersonal Skills
  • Training & Mentorship
  • Time Management & Organization
  • Problem Solving & Decision Making

Timeline

Call Center Manager

Mountain Home Services
12.2023 - Current

Sales Lead Coordinator

Mountain Home Services
05.2023 - 12.2023

Partner Manager

MarketStar
07.2022 - 05.2023

Studio Manager

Orangetheory Fitness
05.2020 - 07.2022

High School Diploma -

Coronado High School

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Shandell Barneck