Summary
Overview
Work History
Education
Skills
Timeline
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SHANDELL BROWN

Baton Rouge,Louisiana

Summary

Resourceful and detailed-oriented with a Bachelor’s Degree in Public Administration and extensive experience in administration, management, customer service, and community services. Proven ability to interpret policies, coordinate programs, and engage stakeholders to achieve organizational goals. Committed to enhancing operational efficiency, ensuring equitable service delivery, and supporting community growth. Skilled in managing teams, streamlining processes, and fostering productive relationships across diverse departments and populations.

Overview

11
11
years of professional experience

Work History

Direct Service Worker

All Kare Alternative
04.2022 - Current
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
  • Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
  • Maintained clean, safe, and well-organized patient environment.
  • Adapted activities to meet the diverse needs of individual clients, ensuring full participation regardless of physical or cognitive limitations.
  • Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.

Property Manager

McCormack Baron Management
08.2018 - 12.2021
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections fo , identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Assistant Community Manager

US Residential
01.2016 - 12.2016
  • Acted as liaison between on-site senior community manager, tenants, or owners.
  • Efficiently handled lease procedures which involved: accounts receivable, marketing, resident retention programs, leasing, and evictions.
  • Determined and certified the eligibility of prospective tenants following governmental and state policy regulations.
  • Processed all leasing renewals and assigning/delivering notices 90, 60, and 30 days prior to lease expiration.
  • Walked and inspected vacant and move-out units as well as completing appropriate paperwork for processing.
  • Marketed vacant units to prospective tenants through leasing agents, advertising, or other methods.
  • Investigated complaints, disturbances, and violations resolving problems following company policies and procedures.
  • Expertly determined client expectations and needs through effective customer service.
  • Communicated and interfaced with maintenance team to assure emergency work orders were completed and closed within 24 hours.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

Community Manager

Somerset Management Group
01.2015 - 12.2015
  • Provided expert insight to all business facets comprised of: accounting, budgeting, staff development, customer service, and vendor relations.
  • Observed strict adherence to company operational standards, policies and procedures, and state laws.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Established strategic partnerships with contractors to successfully attain move-in ready apartments.
  • Rendered effectual assistance in gathering personal information for purchase agreements, arranging vendors’ schedules, and supervising move-in inspections.
  • Maintained contact with insurance carriers, city permit office, and other agencies to ensure protection and compliance with codes and regulations.
  • Assisted team in setting priorities for daily production of work activities.
  • Assisted leasing team with qualifying new residents under the IRS tax credit guidelines and with weekly move-ins.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.

Education

Bachelor of Science - Public Administration

Upper Iowa University
Fayette, IA
05-2025

Skills

  • Activities of daily living assistance
  • Client documentation
  • Care plan development
  • First aid/CPR
  • Property management
  • Customer service-focused
  • Payment Collection
  • Property inspections
  • Exceptional oral and written communication skills
  • Staff management
  • Contract negotiation
  • Microsoft Office Suite / Google Workspace

Timeline

Direct Service Worker

All Kare Alternative
04.2022 - Current

Property Manager

McCormack Baron Management
08.2018 - 12.2021

Assistant Community Manager

US Residential
01.2016 - 12.2016

Community Manager

Somerset Management Group
01.2015 - 12.2015

Bachelor of Science - Public Administration

Upper Iowa University

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