Shandell Crutchfield
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Customer Specialist position where excellent response and writing skills will help improve a company's success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support/Customer Service Chat Representative
Liveops
05.2018 - Current
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
Veterinary Technician
Falls Road Animal Hospital
07.2021 - 11.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Data Entry Clerk
Conduent
02.2014 - 07.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
Education
Associate of Science - Psychology
The Community College of Baltimore County
Catonsville, MD06.2025
High School Diploma -
Ballou Stay
Washington, DC06.2005
No Degree - Business Administration
Potomac Job Corp
Washington, DC02.2005
Skills
Complaint Handling
Call Center Operations
Document and Records Management
Strong Work Ethic
CRM Software Usage
Microsoft Office
Data Entry
Writing skills
Customer Engagement
Documentation And Reporting
Support Services
Issue Escalation
Certification
- Business Administration Training-2005
Timeline
Veterinary Technician
Falls Road Animal Hospital
07.2021 - 11.2023
Customer Support/Customer Service Chat Representative
Liveops
05.2018 - Current
Data Entry Clerk
Conduent
02.2014 - 07.2019
Associate of Science - Psychology
The Community College of Baltimore County
High School Diploma -
Ballou Stay
No Degree - Business Administration
Potomac Job Corp
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