Shandell Nash
Norman,OK
Summary
Determined and empathetic Psychology undergraduate passionate about becoming a mental health counselor to provide mental health services to my community regardless of their socioeconomic background, age, or cultural differences. I am seeking admittance into the Clinical Mental Health Counseling graduate program at the University of Oklahoma to earn a Masters of Clinical Mental Health Counseling. My passion and determination to study within the mental health field comes from the insight I have been privileged to gain in my previous careers as a care giver to elderly dementia patients, birth doula, volunteer coordinator, and General Manager. From my experience in my previous careers as well as my strong educational background in Psychology, I have gained skills of leadership, empathy, active listening, quick thinking. I am hard working, responsible, passionate, and possess good communication skills, and I truly want to help people and expand my career into Counseling. I believe that I am an ideal candidate for this Graduate program and I appreciate your consideration.
Overview
12
12
years of professional experience
Work History
Birth Doula
Blossom And Glow Birth Services
12.2023 - Current
- Served as an unbiased source of support, enabling clients to explore various childbirth options and make informed decisions based on their personal values and preferences.
- Educated patients on breastfeeding and provided lactation support.
- Collaborated with healthcare providers to ensure seamless support throughout the prenatal, labor, and postpartum periods.
- Developed strong rapport with clients through attentive listening and compassionate communication.
- Supported mothers in achieving their desired birth plans, advocating for their preferences with medical professionals.
- Continuously expanded knowledge of best practices in doula care through attending workshops, conferences, and relevant training sessions.
- Helped reduce rates of medical interventions by encouraging natural pain management methods when appropriate.
- Reduced stress levels of clients with effective relaxation techniques and breathing exercises.
- Maintained detailed records of client interactions for accurate documentation and follow-up purposes.
- Educated expectant parents on various birthing techniques for a more comfortable birthing experience.
- Assisted clients in creating customized birth plans according to their personal preferences and needs.
- Guided new parents in adjusting to life with a newborn by providing practical tips on sleeping routines, diapering skills, and feeding methods.
General Manager
Pinocchio's Restaurant
06.2023 - Current
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Demonstrated leadership skills in managing projects from concept to completion.
Animal Welfare Volunteer Coordinator
City Of Oklahoma City
05.2013 - 01.2014
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Implemented a robust tracking system to monitor volunteer hours and track the overall impact of their efforts on organizational goals.
- Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Organized Volunteers for outreach events for animal adoptions.
Elderly Caregiver
Wayne Hartman
07.2012 - 12.2012
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in dementia and Alzheimer's patient.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Offered companionship and kindness to elderly patients.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Administered first aid procedures when required while keeping calm under pressure.
Education
Bachelor of Arts - Psychology
University of Oklahoma
Norman05.2012
Associate of Arts - Psychology
Oklahoma City Community
Oklahoma City, OK05.2010
High School Diploma -
Norman High School
Norman05.2004
Skills
- Decision-making guidance
- Stress reduction techniques
- Emotional Support
- Patient-focused care
- Physical Comfort
- Building rapport
- Direct Patient Care
- Word Processing
- Report Writing
- Schedule Preparation
- Coaching and Mentoring
- Database Administration
- Social Media Management
- Crisis Response
- Team Development
- Customer Service
- Efficient multi-tasker
- Goal Setting
- Empathy Development
- Emotional awareness
- Active Listening
Timeline
Birth Doula
Blossom And Glow Birth Services
12.2023 - Current
General Manager
Pinocchio's Restaurant
06.2023 - Current
Animal Welfare Volunteer Coordinator
City Of Oklahoma City
05.2013 - 01.2014
Elderly Caregiver
Wayne Hartman
07.2012 - 12.2012
Bachelor of Arts - Psychology
University of Oklahoma
Associate of Arts - Psychology
Oklahoma City Community
High School Diploma -
Norman High School
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