Shandell Palencia
Lakewood,WA
Summary
Talented Associate skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services, as well as providing oneself as an available and understanding resource to new associates.
Overview
5
5
years of professional experience
Work History
Amazon Associate & Learning Ambassador
Amazon BFI9
10.2022 - Current
- Trained in all Night Shift Departments (pick, pack, & Shipdock)
- Worked with process assistants and managers to determine appropriate level of support for entry level associates.
- Collaborated with PA and floor managers to monitor progress of tier one AAs and help AAs with any barriers that they may have to reach the standard requirements
- Created, collected and recorded data on associate progress to determine next steps for student success.
- Offered feedback to other providers to effectively address associates' needs.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving quality work-flow.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Inspected outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greet and train new AAs and offer assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Trained and mentored junior staff on customer service strategies and techniques.
- Worked safely around moving machinery.
Assistant Store Manager
Cal's Convenience
04.2021 - 05.2022
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Trained new staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Assisted customers by answering questions and fulfilling requests.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with locating and choosing merchandise in any store department.
- Increased business sales utilizing personal baking and decorating knowledge.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed promotional in-store signage and displays in the bakery department.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
McDonald's
08.2018 - 11.2019
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - Communications And Media
Western Texas College
Snyder, TXHigh School Diploma -
Waipahu High School
Waipahu, HI05.2015
Skills
- TDR Certified
- OP Trained (Tugger & OP)
- Central Flow Knowledge
- Information gathering and analysis
- Workplace Safety
- Cash Handling
- Management Support
- Data Entry
- Organization and Time management
- Verbal and written communication
- Cultural awareness
- Leadership
- Multitasking abilities
- Responsible
- Interpersonal Communication
- Planning and Coordination
- Relationship-Building
- Clerical
- Detail-oriented
- Teambuilding
- Scheduling
- Sorting and labeling
- Conflict management
- High social awareness
- Staff education and training
Amazon Roles
I am trained in all the night departments (pick, pack, and Shipdock) I do have some knowledge on Flow Lead.
Timeline
Amazon Associate & Learning Ambassador
Amazon BFI9
10.2022 - Current
Assistant Store Manager
Cal's Convenience
04.2021 - 05.2022
Assistant Store Manager
McDonald's
08.2018 - 11.2019
No Degree - Communications And Media
Western Texas College
High School Diploma -
Waipahu High School
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