Shandell Wallace

Provide direct support to the Associate Director of Patient Care Service (ADPCS), a key member of the Healthcare System’s Executive Leadership team. Primary point of contact for the ADPCS and liaison to ADPCS direct reports to include 12 service chiefs and 400 supporting staff members with a variety of administrative needs by preforming specialized, and various tasks of an administrative nature to aid in the daily ADPCS operations.

· Provide project management and correspondence support, tracking and analysis, TMS Coordinator, timekeeping, and scheduling for the ADPCS, using extensive knowledge of VA administrative practices, correspondence, and suspense systems.

· Exercise independent decision making in routing and assigning actions, timelines, and suspense dates on all correspondence. Request and collect data and prepare reports using available information technology while keeping the team on track to meet submission deadlines.

· Establish and revise Executive Leadership Team schedules with the authority to make commitments of time. Complete business involving establishing policy or routine matters without direct referrals to the Executive Leadership Team.

· Maintain files including VACO directives, medical center policies, and accreditation standards.

· Ensure that copies of all Executive Leadership Team member's correspondence are filed.

· Review electronic mail and assigns action as appropriate. Review and determine which correspondences are prepared for the Executive Leadership Team's attention.

· Independently assemble materials presented to various committees, councils, and boards the Executive Leadership Team participates in.

· Arrange conferences, meetings, and travel for the Executive Leadership Team Members and for direct reports of the Executive Leadership Team member's employees when appropriate.

· Analyze, develop, and inform employees of evidence requirements needed to process a claim for employee benefits and/or services and assist employees with completion of the application and other forms.

· Provide timekeeping for the Executive Leadership Team's direct reports. Ensure clarity, completeness, grammatical, and procedural correctness, and technical accuracy and returns inaccurate submissions for corrections.

· Attend, record, and prepare agendas and minutes of meetings for approval.

· Serve as the Executive Secretary, as related to Executive Leadership Team (ELT), and Secretary for the (NPSB) Nurse Professional Standards Board.

· Redacts and prepares written documentation with sensitive information for Internal/external customers.

· Serve as a (PIV)- Personal Identity Verification Sponsor.

Integral member of the Social Work Service Line (SWSL) Executive Team as the primary point of contact (POC) for the SWSL, MH Specialty VCU, and work under the direction of Assistant Chief of Social Work Service. Provided support to over 330 employees by preforming specialized, and various tasks of an administrative nature to aid in the daily operations of the service line.

· Conducted fact finding and analytical situations for assigned Veterans Care Unit (VCU) and reported all findings to the Assistant Chief of Mental Health, VCU.

· Coordinated out day-to-day administrative operations within the office of SWSL collaborating with members within the SWSL Executive Office, collaborating with members within the service line as well as individuals from various backgrounds and all levels of the organization via oral and written communication.

· Handled inquiries from both inside and outside of the SWSL, communicating in a tactful and effective manner electronically, orally, and in written form. Use extensive knowledge of various VA directives, policies, and publications pertinent to patient care to set priorities associated with the daily operation of the service line.

· Maintain knowledge of all new and updated HIPPA laws.

· Prepare and Redact privacy written responses for internal and external customers.

· Organized and prepared weekly staff meetings, in addition to recording minutes and distribution of approve minutes.

· Talented Management Systems (TMS) administrator for SWSL staff.

· Independently analyzed situations, problem solving, making sound decisions while maintaining strict confidentiality and professionalism.

· Scheduled meetings, appointments, and maintain her calendar daily. Prepared reports in various formats to be presented to individuals at all levels of the organization to meet program objectives.

· Conducted interviews with veterans, representatives, and advocates.

· Ensured effective support of SWSL needs, by proofreading all assignments, ensuring formatting is correct, and verifying that all documents are complete before submitting. Collaborated with the SWSL team on necessary adjustments that need to be made to meet the goals of the service line and execute them in a timely fashion.

· Maintained knowledge of budgeting and accounting regulations for purchases, service line projects, special account funding, and usual transactions.

· Experienced with fund control points (FCP) and reconciliations. Process monthly Extra Views, Report of Contacts (ROC), Congressional, Caregiver Appeals, and VISIN Request within the SWSL.

· Processed all training and travel request for the SWSL.

· Worked closely with voluntary services requesting items such as clothing, shoes, coats, etc., for our inpatient Veterans that are ready to be discharge. PowerPoint presentations.

· Entered work orders for maintenance, repairs, and damage equipment. Serves as a PIV Sponsor for the SWSL. Maintains Human Resources documentation (competency folder/organizational chart/etc.) for SWSL office.

· Coordinated recurring events, conferences, etc. to include creating and reviewing PowerPoint presentations.

· Assisted with managing and ordering office supplies.

· Maintained competency in using VISTA, CPRS, Excel, Microsoft Word, Adobe, and SharePoint.

· Served as the timekeeper and alternate back-up to the SWSL which includes accurately and timely entering data into the timekeeping system.

· Coordinated administrative duties and daily assignments with the clinical team regarding clinic access.

· Created effective contingency plans by adjusting appointment times, location, and dates, as well shifting patients to other providers within the clinic for coverage due to providers or staff shortage.

· Maintain knowledge of all new and updated HIPPA laws.

· Prepare and Redact privacy written responses for internal and external customers.

· Participated in the Environment of Care (EOC) Committee Rounds, documenting and reporting findings to committee members. Knowledge of budgeting regulations pertaining to purchases and procurements.

· Experienced with fund control points (FCP) and reconciliations. Primary purchase card holder. Purchased education materials such as books, pamphlets, and office supplies etc.

· Set priorities for daily and weekly workloads.

· Trained new employees on database usage, scheduling, patient coordination and all other aspects of running the clinic as efficiently as possible within the guidelines of VA Directives. Transmitted and received documents and messages electronically using current technology and methods for data retrieval.

· Produced a variety of documents in correct format with appropriate grammar, punctuation.

· Assisted patient with appointment check in, via use of the Kiosk machine or manual check-in. Used knowledge of automated systems to perform fiscal/financial analysis duties to verify insurance/copayment information when updating patient demographics via Vet Link and ICB systems.

· Completed daily reminder calls for future appointments. Addressed customer service concerns and coordinating solutions. Assisted providers and nurses with clinic cancellation and schedule management including recall entry/deletion and appointment scheduling for Primary Care and Mental Health.

· Reviewed and produced provider’s schedules to ensure scheduling accuracy.

· Administratively completed each consult upon scheduling. Responded to secure messages in a timely manner interpreting VA regulations/directives to ensure scheduling practices are within compliance.

· Choice Champion and assisting with placing patients on the Electronic Wait List (EWL), for the Choice Program.

· Assigned new patients to providers with open panels throughout Primary Care.

· Enrolled and performed in-person authentication for My HealtheVet.

· Provide administrative management by faxing, filing, ordering supplies and mailing letters. Maintaining a record of all supply and equipment orders in excel document.

· Maintained competence in using VISTA, CPRS, Excel, Microsoft Word, and SharePoint.

· Triage Patients. EKG. Labs Draws. Basics wound care. In and Out catheter. Hourly rounds. Prepare patients for morgue. Wound care management. Point of Contact for staff. Performs direct patient support work including bathing, oral care, hair care, related hygiene, and toileting care; postmortem care; turning, positioning, lifting, transferring patients. Obtains and documents patients' vital signs (blood pressure, pulse, temperature, respiration, actual weight, oxygen saturation and postural vital signs).

· Performed electrocardiograms (ECG/EKG) and routine maintenance and storage of ECG/EKG and/or other monitoring equipment. Transported specimens to laboratory or specified location.

· Assisted medical/nursing professional for a variety of tests and procedures. Performed skin puncture for blood glucose checks and monitors glucometer controls and venipuncture to obtain serum blood samples as ordered.

· Mobilized patients using proper equipment and correct transfer techniques safely.

· Performed Inventory Management.

· As timekeeper, ensured all timecards were processed accurately and within deadlines.

· As Project Manager, oversaw the completion of projects from start to finish Orientation of New Employees/training.

· Entered and Reconciling purchase card orders. Answered phone, sent, and received faxes and performed other administrative tasks. Schedule/Cancel events.

· Examined, verified, and maintained accuracy and completeness of financial accounts. Updated staff information. Processed Payroll and monitored status of payments.

· Maintained proficiency in Microsoft Office Suite.