Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHANDELLA FIELDS

SHANDELLA FIELDS

Parker,Colorado

Summary

Highly accomplished, versatile Medical Office Administrator with over 10 years of experience in challenging business environments requiring strong organizational, analytical, and follow-through capabilities. Dynamic problem solver with proven success identifying system efficiencies and implementing corrective measures to improve cash flow, reduce costs, and strengthen business relationships. Consistently delivers outstanding results in fast-paced, deadline-driven environments.

Overview

32
32
years of professional experience

Work History

Sales Associate

Kohls Department Store
02.2024 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built relationships with customers to encourage repeat business.
  • Developed strong rapport with customers and created positive impression of business.

MEDICAL BILLER / OFFICE ADMINISTRATOR

Kathleen A. Sandal-Miller
01.2016 - Current
  • Submit, reconcile claims investigate and answer questions for insurance companies
  • Collected, analyzed, and summarized information to properly compile and file medical reports
  • Completed the credentialing process, to establish a relationship and become a part of the network to allow claims to be billed at the in-network rate
  • Improved efficiency by developing and maintaining office policies
  • Utilized downtime to perform routine tasks, preventing service delays
  • Reviewed physical and digital records to identify and correct inaccuracies
  • Verified coverage with insurers, filed required forms, and submitted paperwork to obtain clientele for the practice
  • Explained charges to patients and assisted with resolving discrepancies
  • Translated health care services into coded medical claims for submission to insurance carriers
  • Collected required information from medical units to prepare bills
  • Followed up on submitted insurance claims to mediate disputes and obtain reimbursement for services rendered
  • Modified and streamlined payment process by completing the EFT enrollment
  • Verified and input billing charges into applicable systems
  • Reviewed documents such as purchase orders and sales tickets to calculate charges due
  • Applied innovative methodologies that support an audit, tracked customer records and accounts within computerized accounting systems.

Customer Service Supervisor

Kohl's
02.2023 - 02.2024
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.

UNIT MANAGER / TEAM SUPERVISOR

U.S. Army
03.1992 - 10.2012
  • Research and analysis to develop decision papers and programs of instruction
  • Established priorities and provided guidance and oversight for collection, exploitation, analysis reporting missions
  • Managed training subordinates and peers on technical, operational, and tactical SIGINT skills required to perform the mission
  • Restructured and streamlined systems, revised documents, and unit instructional manuals to incorporate current demands of changing environment
  • Monitored behavior of sub-ordinates and instilled vigilant, courteous, and professional conduct.

Education

MEDICAL BILLING / CODING -

CAREER STEP

CERTIFICATE, MEDICAL TRANSCRIPTION -

CAREER STEP

Associate of Arts -

Central Texas College
Killeen, TX
2007

Skills

  • Military Operations
  • Project Management
  • Medical Knowledge / Terminology
  • Process Improvements
  • Communication
  • Administrative Management
  • Customer Service
  • Contract Negotiation
  • MS Office Suite
  • Social Media: LinkedIncom/in/shandella-fields-13833711b

Timeline

Sales Associate

Kohls Department Store
02.2024 - Current

Customer Service Supervisor

Kohl's
02.2023 - 02.2024

MEDICAL BILLER / OFFICE ADMINISTRATOR

Kathleen A. Sandal-Miller
01.2016 - Current

UNIT MANAGER / TEAM SUPERVISOR

U.S. Army
03.1992 - 10.2012

MEDICAL BILLING / CODING -

CAREER STEP

CERTIFICATE, MEDICAL TRANSCRIPTION -

CAREER STEP

Associate of Arts -

Central Texas College

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SHANDELLA FIELDS