Shandella Robinson
Childersburg,AL
Summary
Dynamic professional with extensive experience at Everstory Partners, excelling in documentation management and data analysis. Proven ability to enhance operational efficiency through effective project coordination and team communication. Recognized for maintaining confidentiality while driving continuous service improvements and fostering strong client relationships. Committed to achieving organizational goals with attention to detail.
Overview
11
11
years of professional experience
Work History
Administrator
Everstory Partners
05.2025 - Current
- Managed documentation and record-keeping systems to maintain data accuracy and accessibility.
- Collaborated with cross-functional teams to align operational goals with strategic objectives of the organization.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Sales Counselor
Everstory Partners
04.2024 - 05.2025
- Developed tailored sales presentations to address individual needs, improving engagement and conversion rates.
- Fostered relationships with families by providing empathetic support during transition periods, ensuring comfort and confidence.
- Implemented feedback mechanisms to gather insights from residents and families, driving continuous service improvements.
- Demonstrated persistence and resilience in overcoming challenges, resulting in successful negotiation and closing of complex deals.
- Inspired trust and credibility with clients by maintaining a high level of professionalism in all interactions.
Store Manager
Noreen Inc Dba Tiger Market
03.2015 - 04.2024
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Fostered a positive work environment through effective team communication and conflict resolution.
- Executed promotional campaigns to increase foot traffic and boost sales during peak periods.
- Oversaw compliance with health and safety regulations, maintaining high standards of store cleanliness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Childersburg High School
Childersburg, AL05-2005
Skills
- Documentation management
- Data analysis
- Inventory control
- Project coordination
- Compliance adherence
- Workflow organization
- Confidentiality maintenance
- Team communication
- Health and safety compliance
- Data entry
- Customer service
- Attention to detail
Timeline
Administrator
Everstory Partners
05.2025 - Current
Sales Counselor
Everstory Partners
04.2024 - 05.2025
Store Manager
Noreen Inc Dba Tiger Market
03.2015 - 04.2024
High School Diploma -
Childersburg High School