Shanden Mixayphone
Tempe,AZ
Summary
An outgoing individual with four years of property management & lease up experience. A goal driven team member with a proven eye for detail and a goal-oriented mindset. Offering a wealth of experience that has proven to be inspirational and effective.
Overview
6
6
years of professional experience
Work History
Project Manager
Servpro Seattle Northwest
Woodinville, WA
04.2017 - 03.2018
- Increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs.
- Delivered estimated budget plans for homeowners/contractors/Insurance claims, maintaining time parameters and quality standards.
- Managing multiple teams of two men crews to best complete water mitigation tasks in various locations.
- Assisted in schedule creation and worked with crews to cut costs and complete projects on time and under budget.
Leasing Professional
Greystar - Hyde Square Apartments (618 Units)
Bellevue, WA
03.2018 - 03.2020
- Assisted in all aspects of lease up for 618 unit community in Bellevue, WA from 3/2018 to 1/2020.
- Educated team members through Yardi/Rentcafe CRM to maximize efficiency through lead management software.
- Recorded over 1,274 leads over the course of the two lease up completing with 50.61% first show to applicant conversion ratio.
- Assisted in increasing Kingsley Overall Satisfaction from 4.21 in 2018 to 4.43 in 2019 with 8.0% increase.
- Lead and assisted team members with the ARCH program overseeing processes from application, submission and finalization. In part creating a mock file of step by step process for required ARCH documentation.
Leasing Manager
Greystar - Jackson Apartments (532 Units)
Seattle, WA
03.2020 - 06.2021
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created and submitted daily reports on leasing activities.
- Established strong, professional relationships with team members and residents by promoting team collaboration and delivering exemplary service.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Boosted leasing percentages by leveraging market knowledge and successful promotional strategies.
- Managed daily and weekly marketing and leasing plans.
Leasing Manager
Greystar - Harper Apartments (367 Units)
Tempe, AZ
06.2021 - 05.2022
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created and submitted daily reports on leasing activities.
- Established strong, professional relationships with team members and residents by promoting team collaboration and delivering exemplary service.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Boosted leasing percentages by leveraging market knowledge and successful promotional strategies.
- Managed daily and weekly marketing and leasing plans.
Assistant Community Manager
Greystar - Harper Apartments (367 Units)
Tempe, AZ
05.2022 - Current
- Completed daily tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, reconciling resident accounts, and preparing financial reports.
- Assisted in reviewing resident files and accounting records to determine unpaid and/or late fees owed, communicating with residents regarding outstanding balances and implements procedures for collecting on delinquencies.
- Partner with legal team to prepare evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
- Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
- Assisted in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
Education
High School Diploma -
Monroe Highschool
Monroe, WA06.2015
Skills
- Lease generation
- Proficient in Yardi, Rentcafe & OneSite
- Skilled in analyzing local market conditions through market research
- Team oriented leader who confidently motivates
and leverages team member skills for optimal performance - Streamlining policies and procedures to better equip team with tools and resources
- Proficient in ARCH program, affordable housing guidelines and regulations
- Strong communication skills coupled with interpersonal and intercultural focus
- Knowledgeable in use of computer and office programs, protocols and systems
- Experience in using Microsoft and Excel programs with ability to create, publish and present content
Accomplishments
- Business Program: Monroe High School - Monroe, WA
- Broadcast and Publications: Monroe High School - Monroe, WA
- Team Captain and Member: Monroe High School Football- Monroe, WA
- Team Captain and Member: Monroe High School Track & Field - Monroe, WA
- Team Member: Eastern Oregon University Football - La Grande, OR
Timeline
Assistant Community Manager
Greystar - Harper Apartments (367 Units)
05.2022 - Current
Leasing Manager
Greystar - Harper Apartments (367 Units)
06.2021 - 05.2022
Leasing Manager
Greystar - Jackson Apartments (532 Units)
03.2020 - 06.2021
Leasing Professional
Greystar - Hyde Square Apartments (618 Units)
03.2018 - 03.2020
Project Manager
Servpro Seattle Northwest
04.2017 - 03.2018
High School Diploma -
Monroe Highschool
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