Summary
Education
Overview
Work History
Skills
Certification
Assessments
Timeline
Generic

Shanden Vann

Teaneck

Summary

I am hardworking and approachable with a strong eye for safety and a calm, collected presence. I’m the type of person who handles situations before they turn into problems and always has people’s backs. Motivated and dependable, with a steady focus on protecting others and staying cool under pressure no matter what’s going on around me. Currently working toward my SORA license and ready to bring my instincts, discipline, and strong people skills to a security team where safety and respect come first.

Education

No Degree - Criminal Justice

Bergen Community College
Paramus, NJ
01.2014

High school diploma or GED -

Teaneck High School
NJ
06.2013

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Safety Attendant

Hackensack Meridian Health
02.2024 - Current


  • Completes the Close Observation Record or Intensive Observation Record.
  • Removes all sharp objects from patient's reach if directed by the nurse (razors, knives, glass, pens, pencils, scissors, etc.).
  • Prevents patients from pulling out tubes, IVs, drains, dressings, etc. by explaining that it is something needed to make them better.
  • Informs the nurse immediately if a patient has disrupted a tube or dressing.
  • Reports any unusual behavior to the nurse i.e. confusion or disorientation (the patient does not know who they are or where they are), extreme sleepiness, hallucinations (the patient thinks they hear voices or see bugs / people who are not there).
  • Assists with hygiene, toileting, etc. under the direct supervision of the registered nurse. Reports anything unusual to the registered nurse immediately including visitors or family acting in an inappropriate manner or in a manner that is upsetting to the patient. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).

Aldi Associate

ALDIs Inc
01.2022 - 02.2024
  • Full time Aldi associate
  • Stocked meat, produce, and other essential products on the shelf.
  • Operated electric and manual jacks.
  • Maintaned self check out as well as ring at the register while watching over self check at the same time.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained relationships with customers to maximize sales opportunities.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Nordstrom Sales Associate

Nordstorm Rack
11.2020 - 03.2022
  • Receiving truck deliveries and unpacked boxes and prepared the product to go out on to the sales floor.
  • Located items that customers ordered online within a timely manner, I also helped with stocking, re ticketing , sizing, unloading trucks and shipping out deliveries for customer orders.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Reciever/Stocker

Lowe's Home Improvement
06.2021 - 01.2022
  • Operated the machines such as dollies, order picker and forklift to organize merchandise from the delivery truck.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.

Assistant Front End Manager/fulfilment

Target
09.2016 - 03.2021
  • Supervised the front end of the store, controlling lines, coaching employees.
  • Managed the guest service department as well as the cashiers.
  • Responded to guests concerns with friendly and knowledgeable service and remedied issues as promptly and effectively as possible.
  • Helped with returns/exchanges, account payments and any issues the guests had I solved to the very best of my ability.
  • One of the things I focused on is first impressions making sure the front end of the store is brand and appealing to our guests.
  • Took on different roles in the job such as order fulfillment, when guests order online my job is to retrieve the products and complete the order in a timely manner.
  • Trained team members in successful strategies to meet operational and sales goals.
  • Receiving excellent customer service compliments from guests along with reviews online made it all worth while.

Shift Supervisor

Burger King
04.2015 - 09.2016
  • Made sure all food temperatures were correct at all times
  • Maintaining a clean store was one of our top priorities
  • Along with making sure the food was given to guests in a fast paced manner
  • Customer satisfaction was always my goal.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Conducted routine inspections to check quality and compliance with established specifications.

Shift Lead

Taco bell
08.2013 - 07.2016
  • My job here was too keep food at the correct temperatures.Maintain a clean store at all times
  • Helping with the inventory
  • Making sure food was given out fast to the customers.

Animal Caretaker

DOGGY DAYCARE
03.2013 - 08.2013
  • My job included Cleaning the entire store, opening and closing up the store, as well as caring for the dogs such as walking, feeding, grooming and bathing the dogs and Taking out the trash.Occasionally playing with them and watching over them as they play with each other.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Skills

  • Customer Service
  • Multitasking Proficiency
  • Leadership Experience (6 years)
  • Customer Relationship Management
  • POS
  • Communication (10 years)
  • Inventory Control
  • Supervising Experience
  • Retail Sales
  • Patient care
  • Time Management
  • Decision making
  • Issue Resolution
  • Cleaning
  • Microsoft Office
  • Shipping & Receiving
  • Microsoft Word
  • Shift Management
  • Computer Skills (10 years)
  • Order Fulfillment
  • Payroll
  • Loss Prevention
  • Sales Experience
  • Basic math
  • Cashiering
  • Store Management Experience
  • Retail Sales
  • Warehouse Experience
  • Verbal and Written Communication
  • Strategy Development
  • Retail Management
  • Assistant Manager Experience
  • Supervising experience
  • Order fulfillment
  • Sales
  • Cash handling
  • Workload Planning
  • Cash Register Operations
  • Calm and Professional Under Pressure
  • Sales and Upselling
  • Order and Refund Processing
  • Reading Comprehension
  • Heavy Load Lifting

Certification

Driver's License

Assessments

  • Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
  • Customer service, Proficient, 04/01/21, Identifying and resolving common customer issues
  • Attention to detail, Proficient, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information

Timeline

Patient Safety Attendant

Hackensack Meridian Health
02.2024 - Current

Aldi Associate

ALDIs Inc
01.2022 - 02.2024

Reciever/Stocker

Lowe's Home Improvement
06.2021 - 01.2022

Nordstrom Sales Associate

Nordstorm Rack
11.2020 - 03.2022

Assistant Front End Manager/fulfilment

Target
09.2016 - 03.2021

Shift Supervisor

Burger King
04.2015 - 09.2016

Shift Lead

Taco bell
08.2013 - 07.2016

Animal Caretaker

DOGGY DAYCARE
03.2013 - 08.2013

High school diploma or GED -

Teaneck High School

No Degree - Criminal Justice

Bergen Community College
Shanden Vann