Shandi Greene
Macon,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Core Neighborhood Revitilization
03.2013 - 10.2015
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Updated customer accounts, addresses and contact information within call management databases.
Customer Service Representative
Walmart Stores,INC
Macon, Georgia
08.2006 - 09.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Ernest Saloom Academy
Macon Ga 08-2024
Skills
- Account updating
- Product Upselling
- Customer Relationship Management
- Quality Assurance
- Customer Service
- Payment Processing
- Call Control
- Data Entry
- Quality assurance optimization
- Logging call information
Timeline
Call Center Representative
Core Neighborhood Revitilization
03.2013 - 10.2015
Customer Service Representative
Walmart Stores,INC
08.2006 - 09.2010
High School Diploma -
Ernest Saloom Academy
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