Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shandi Greene

Macon,Georgia

Summary

Dynamic professional with a proven track record at TeleCommunication Systems, excelling in customer service and data entry. Expert in resolving complaints, enhancing customer loyalty, and ensuring data accuracy, showcasing strong critical thinking and active listening skills. Achieved significant improvements in customer satisfaction and operational efficiency without relying on numerical data.

Work History

Customer Service Representative

TeleCommunication Systems
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Data Entry Clerk

Conducent
  • Reviewed documents for accuracy before inputting information.
  • Verified data by cross-checking with original documents.
  • Supported team by completing data entry tasks as assigned.
  • Updated databases with new information in a timely manner.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Education

High School Diploma -

Ernest Saloom Academy
Macon, GA
03.2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Relationship building

Timeline

Customer Service Representative

TeleCommunication Systems

Data Entry Clerk

Conducent

High School Diploma -

Ernest Saloom Academy

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Shandi Greene