Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shandi Pino

Summary

Customer service professional prepared to drive client satisfaction and support organizational goals. Known for quick resolution of customer inquiries and enhancing service quality. Strong team collaborator with relentless focus on achieving results and adapting to varying demands. Exceptional in active listening and conflict resolution.

Overview

3
3
years of professional experience

Work History

Home Caregiver

CDWA
09.2023 - 11.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Cashier

The Home Depot
02.2023 - 06.2023
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

FFN Childcare Provider

DCYF
11.2020 - 11.2022
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Cashier

Rite Aid
11.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

Associate of Applied Science - Early Childhood Education

Olympic College
Bremerton, WA

Skills

  • Respectful and compassionate
  • Patience and composure
  • Attention to detail
  • Cash management
  • Calm demeanor
  • Positive and professional

Timeline

Home Caregiver

CDWA
09.2023 - 11.2023

Cashier

The Home Depot
02.2023 - 06.2023

Cashier

Rite Aid
11.2021 - 03.2022

FFN Childcare Provider

DCYF
11.2020 - 11.2022

Associate of Applied Science - Early Childhood Education

Olympic College

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Shandi Pino