Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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SHANDIA DRUMMOND-BUTT

Hartford,USA

Summary

Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in world class communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.

Growing up I realized I have had a big purpose in this world and that has driven my mission of empowering the best organizations of healthy and thriving top performers. The experience we create within our organizations can be the make or break of our success. With that in mind I am on a continuous pursuit of helping to foster the best culture and the best place to work for employees to thrive and allow organizations to be successful due to their efforts.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Operations

Hartford Parking Authority
Hartford, CT
12.2023 - Current
  • Enhances operational efficiency by driving cross-functional project management.
  • Developed and implemented streamlined policies, enhancing workflow and compliance.
  • Directed technology upgrades that optimized processes and improved service quality.
  • Ensured resource management savings by securing favorable contract terms.
  • Provided data-driven analysis for risk management, uncovering growth opportunities.
  • Recognized and rewarded employees for service excellence, boosting team morale.
  • Oversaw multimillion-dollar operations, logistics, and department schedules to meet quality and regulatory standards.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Oversaw the implementation of new technology solutions designed to streamline processes.

Director of People & Culture

IMPACT Branding and Design LLC
New Haven, CT
08.2017 - 09.2023
  • Delivered actionable counsel to executive leadership, providing informed insights and recommendations for critical decision-making on culture, operations, and finance, resulting in tangible outcomes
  • Created an Employees Issues framework to identify, address and resolve organizational issues with a success rate of 80%
  • Directed employees and managers in HR issue resolution, decreasing detractor percentage by 40% through effective labor relations management
  • Formulated policies and training for HR and managers, enhancing organizational resourcing and influencing DEI+B strategies through targeted recruitment
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Streamlined a skill/people-focused hiring process, attracting top-tier talent and creating an organization of high performers
  • Identified training needs to craft development, communication, and health & safety programs, enhancing employee satisfaction and reducing turnover by 26% in one quarter.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.

License and Registration Coordinator

Northwestern Mutual
West Hartford, CT
08.2013 - 02.2017
  • Conducted Sales School program training, effectively facilitating learning and development
  • Managed staff recruitment and implemented ongoing training programs to ensure a knowledgeable and skilled team
  • Successfully met financial targets by efficiently administering fiscal operations
  • Oversaw and evaluated the work of Intern personnel, resulting in a conversion rate of 35% to New Representatives
  • Adhered to corporate regulations, policies, and procedures to enhance safety, security, and trust within the organization

Office Administrative Assistant

Dechert LLP
Hartford, CT
08.2011 - 08.2013
  • Offered essential support services in accounting to finance leaders.
  • Built positive relationships with vendors, customers, and agencies while providing excellent clerical support.
  • Detected and resolved recordkeeping issues through regular system audits.
  • Organized information in digital systems to ensure data accuracy and quality.
  • Organized and maintained filing systems, both paper and electronic.
  • Created expense reports, tracked invoices, and processed payments.
  • Developed forms and procedures to improve workflow efficiency.

Education

Associate of Science -

Florida Gateway College
Lake City, FL
06-2006

Skills

  • Operational Leadership & Strategic Planning
  • Policy Development & Compliance
  • Project Management
  • Employee Engagement & DEI Initiatives
  • Financial Planning & Budgeting
  • Contract Negotiation & Vendor Relations
  • Talent Acquisition & Retention

Certification

  • Inbound Sales
  • HubSpot Marketing
  • Hubspot Sales Enablement
  • Agile SCRUM
  • Culture Enablement
  • TAYA Coach

Languages

French
Limited
Spanish
Limited

References

References available upon request.

Timeline

Director of Operations

Hartford Parking Authority
12.2023 - Current

Director of People & Culture

IMPACT Branding and Design LLC
08.2017 - 09.2023

License and Registration Coordinator

Northwestern Mutual
08.2013 - 02.2017

Office Administrative Assistant

Dechert LLP
08.2011 - 08.2013

Associate of Science -

Florida Gateway College

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SHANDIA DRUMMOND-BUTT