Shandia McMillon
Dallas,United States
Summary
Established and experienced. Seasoned and result oriented in all areas of social work, casework and investigations. Highly skilled at conducting interviews and gathering information for investigations, assessments and placements, for private or state funded programs. Experienced and knowledgeable in determining eligibility for specialized programs.
Overview
26
26
years of professional experience
Work History
Compliance Officer/Investigator IV
Texas Medical Board
05.2022 - Current
- Performs complex investigative work to assure compliance with board orders
- Duties include independently evaluating the requirements to be met by licensees to maintain compliance with board orders, designing and implementing a monitoring program specific to each order, overseeing and monitoring a licensee's compliance with an order, independently preparing and submitting necessary reports of activities, presentation of information to panel of Board representatives for purposes of addressing issues related to the licensee's compliance with a board order, and presenting evidence or testimony at administrative hearings related to a licensee's violation of the conditions of an order
- Work is generally assigned within a specific geographical area
- Works under limited supervision from the Manager, Compliance Department, with considerable latitude for the use of initiative and independent judgment
Area Manager
BrightSpring Health Services
04.2021 - 09.2021
- Monitors and ensures staff follows procedures to promote optimum health care and behavior supports, including implementation of services outlined in persons served service plans, and staff training
- Monitors and ensures staff completes all documentation as required to ensure quality services
- Monitor labor hours and ensures assigned service sites are operating within budgetary guidelines
- Participates in recruitment, ensures vacancies are filled in timely manner and participates in hiring and termination decisions for assigned service sites
- Ensures that staff are deployed appropriately and that staffing ratios are in compliance with regulatory and service plan requirements
- Conducts timely performance reviews
- Reviews and provides feedback on all staff documentation, including time and attendance
- Conduct staff counseling and corrective actions including work improvement plans and follow ups
- Assists with review and tracking of incident and accident reports
- Monitors and ensures staff follows procedures to promote optimum safety practices to provide safe environment to minimize worker's compensation injuries and financial expenditures
- Managed 22 employees
JRO III/Assistant Supervisor
DALLAS COUNTY JUVENILE DEPARTMENT
03.2020 - 05.2021
- Functions as an assistant supervisor lead Juvenile Residential Officer in providing direct supervision to youths in a 24-hour residential facility and assists in the development and evaluation of residential programs
- Provides direct day-to-day supervision to youths in a 24-hour residential facility in a manner that ensures the health, safety and welfare of each youth
- Functions as a lead juvenile officer and assumes divisional responsibility in the absence of the shift supervisor
- Provides individual and group counseling to all youths to promote and increase personal awareness of responsibilities and alternatives
- Provides critical and sound judgement and decisions during crisis or potentially dangerous situations, conducts crisis intervention counseling and notifies the supervisor of concerns
- Disciplines youths by enforcing the rules of the facility, documents behavior and other specific information and forwards to appropriate personnel
- Trains and evaluates staff and maintains time and attendance records in the absence of a shift supervisor
- Transports youths to and from appointments
- Serves as back-up to staff and assumes all duties as necessary, i.e., administering medications, transporting youths to appointments, processing intake assessments or discharges, and disciplining youths
- Set overall vision and provided team leadership.
Immigration Case Coordinator
B A L
10.2018 - 11.2019
- Responsible for initiating cases consisting of direct interaction with client, employee via phone, email, etc
- Track all necessary employer/employee information and documentation in preparation of case assignment to the legal team
- Respond to routine queries from clients (regarding questionnaires, documentation, etc)
- Escalate to Manager as needed
- Open projects in firm's proprietary database
- Send out case questionnaires to employees and managers upon assignment of the case
- Update internal database as applicable
- Responsible for ensuring all documentation is collected, complete and returned timely
- Respond to routine e-mails and/or phone calls in a timely manner
- Seek guidance from the Manager on more complex requests
Case Manager
Dallas County Health and Human Services
05.2017 - 05.2018
- Perform functions to include determining assistance eligibility annual recertification, and interim changes for HCVP clients
- Obtain and assemble necessary documentation of household income, citizenship or eligible immigrant status, birth certificates, social security numbers, family composition, conducts Criminal Background checks on all family members 18 years and older, and obtains third party verification of all income and deductions as required by HUD
- Calculates annual and adjusted income as required by HUD
Personal Security Assistant
ICE Homeland Security
08.2016 - 03.2017
- Position consists of managing receipt of security documents submitted from Contractor and Federal applicants
- Verify the appropriate level of background investigation being requested
- Ensure all documents required for suitability processing are included and completed and ready for EOD
- Conduct agency checks and evaluate results included but not limited to credit reports and processing fingerprints cards
- Identify potential reciprocity and previous investigations
- Identify issues on security forms and obtain any missing information from applicant
- Provide customer service to internal and external customers via mail and phone
- Assist other teams (Investigation, EOD) on special projects as needed
Adult Probation Officer II
CSCD Adult Probation
08.2005 - 07.2015
- Position consists of supervising individuals whom have been placed on probation by the courts for misdemeanor or felony offenses
- A supervision plan as well as a risk needs assessment is completed initially to determine how a probationer will be supervised
- The probationer has court mandated classes and psychological and or substance abuse evaluations which must be completed before successfully completing probation
- In addition an officer ensures probationer's pay court cost, fines and fees off before being eligible to discharge probation
- I supervised 125 probationers
CPS Specialist II
Texas Department of Family and Protective Services
03.2004 - 03.2005
- Performing advanced social work related to protective services
- Those services include the investigation of child abuse and or neglect, as a member of a High Risk Investigation Unit
- Adheres to agency standards regarding the placement of children in foster or other substitute care
- Investigator prepares legal papers and attends essential court hearings until resolved
- Interviews clients in order to obtain event and social history information, as well as gather collateral data in order to assess the client's needs, also position requires thorough and clear documentation
Case Manager
AIDS Arms, Inc.
08.2002 - 02.2004
- Assist incarcerated individuals whom are HIV positive and or have full blown AIDS, with referrals to agreed upon service providers
- Needs and resource assessments are conducted to determine if a client needs assistance with medical care, housing, employment and help initiating application for SSI
- Care plans are developed to ensure there are no barriers in preventing ongoing medical care or other services
Senior District Parole Officer
Texas Dept Of Criminal Justice
10.1998 - 07.2002
- Investigate parole violations, gather pertinent information and evidence to present against parolee at parole hearings
- Subpoena witnesses and Police officers for testimony regarding violations
- Upon completion of investigation a parole hearing is held to determine parolee's guilt
- The Pre-revocation Officer makes a recommendation to the board of Pardons and Parole as to what punishment should be administered to the parolee
Education
Bachelor of Science (BS) - Sociology
Paul Quinn College
Dallas, TXTimeline
Compliance Officer/Investigator IV
Texas Medical Board
05.2022 - Current
Area Manager
BrightSpring Health Services
04.2021 - 09.2021
JRO III/Assistant Supervisor
DALLAS COUNTY JUVENILE DEPARTMENT
03.2020 - 05.2021
Immigration Case Coordinator
B A L
10.2018 - 11.2019
Case Manager
Dallas County Health and Human Services
05.2017 - 05.2018
Personal Security Assistant
ICE Homeland Security
08.2016 - 03.2017
Adult Probation Officer II
CSCD Adult Probation
08.2005 - 07.2015
CPS Specialist II
Texas Department of Family and Protective Services
03.2004 - 03.2005
Case Manager
AIDS Arms, Inc.
08.2002 - 02.2004
Senior District Parole Officer
Texas Dept Of Criminal Justice
10.1998 - 07.2002
Bachelor of Science (BS) - Sociology
Paul Quinn College
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