Shandra Craven
Mesquite,TX
Summary
Motivated customer service representative which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Globe Life And Accident Insurance Company
McKinney, TX
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Substitute Teacher
Dallas Independent School District, DISD
Dallas, TX
05.2018 - 06.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Server Manager
Brickhouse
Arlington, TX
07.2014 - 01.2021
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced business productivity by training 10-15 team members and numerous servers on best practices and protocols.
Education
Associate Of Applied Arts - Education
Tulsa Community College
Tulsa, OKSkills
- Customer Data Confidentiality
- Customer Retention Strategies
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Needs Assessment
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
Globe Life And Accident Insurance Company
11.2021 - Current
Substitute Teacher
Dallas Independent School District, DISD
05.2018 - 06.2021
Server Manager
Brickhouse
07.2014 - 01.2021
Associate Of Applied Arts - Education
Tulsa Community College