Shandra Evans Sartin
Edmond,OK
Summary
Dynamic Food and Beverage Manager with proven leadership abilities and expertise in operations oversight from roles at The Sushi Bar and Tour 18 at Rose Creek. Excelled in event coordination and inventory management, boosting efficiency and enhancing customer service through building relationships, teamwork, and problem solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
The Sushi Bar
2022.09 - 2024.08
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained highest standards for beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Created and maintained employee files.
- Coordinated with guests to schedule special events in private dining room.
Food and Beverage Manager
Tour 18 at Rose Creek
2018.09 - 2022.09
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Trained, supervised and motivated employees to enhance customer service and encourage repeat business.
- Coordinated employee schedules, payroll and new hire training.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to member/customer complaints, addressing concerns quickly and courteously.
- Enacted progressive disciplinary measures for staff, managed work areas, and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol programs - including restaurant, pool, and beverage carts.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Promoted company in local community through word-of-mouth, social media and special events.
- Managed restaurant staff and led hiring process.
Event Coordinator
Tour 18 at Rose Creek
2018.09 - 2022.09
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Developed detailed event reports, documenting all aspects of each event.
- Trained and supervised event staff to complete tasks on time.
- Oversaw event registration process by collecting and tracking attendee information.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Utilized social media to promote events and increase attendance.
- Developed creative themes for events and created related activities to engage attendees.
- Coordinated with other company department heads to ensure event timelines and details communicated to ensure smooth and successful event for all parties.
- Analyzed local trends and created event pricing packets.
- Managed administrative logistics of events planning, event booking, and event promotions.
Assistant Food and Beverage Manager
Habaneros Grill and Cantina
2014.02 - 2015.04
- Resolved customer complaints involving food or beverage quality and service.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping accounting ledger balanced.
Education
Associate of Science - Business
Rose State College
Oklahoma City, OK2015
Skills
- Operations Oversight
- Teamwork and Collaboration
- Labor Management
- Event Coordination
- Inventory Management
- Adaptability and Flexibility
- Analytical Thinking
- Calendar and Scheduling Software
- Leadership abilities
Certification
- ServSafe Manager Certification
- ABLE Commission Liquor License
Timeline
Food and Beverage Manager
The Sushi Bar
2022.09 - 2024.08
Food and Beverage Manager
Tour 18 at Rose Creek
2018.09 - 2022.09
Event Coordinator
Tour 18 at Rose Creek
2018.09 - 2022.09
Assistant Food and Beverage Manager
Habaneros Grill and Cantina
2014.02 - 2015.04
Associate of Science - Business
Rose State College
- ServSafe Manager Certification
- ABLE Commission Liquor License
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