Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shandra George

RIVER OAKS,TX

Summary

Certified emergency medical dispatcher offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of DFW area.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Communications Operations Specialist

Lockheed Martin
07.2024 - Current
  • Collected, arranged, and input information into database system.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Answer incoming calls for mutual aide, flight line and internal .
  • Create cad tickets for all incoming calls ,
  • Monitor fire alarm panels

Police Communications Officer - Dispatcher

Tarrant County Hospital District Police Department
04.2023 - 06.2024
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

System Status Controller

MedStar Mobile Healthcare
08.2021 - 04.2023
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Technical Support Call Center Representative

Herzog Technologies
01.2019 - 08.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular .
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to locomotive technical support needs.
  • Provided support for networking protocols and characteristics.

Laborer

Union Pacific Railroad Co
06.2006 - 01.2019
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Move and built locomotive consists for trains.

Education

Castleberry High School
Fort Worth, TX
2032

Skills

  • Dispatch Coordination
  • Prioritizing Situations
  • Regulatory Monitoring
  • Call Routing
  • Cross-Departmental Teamwork
  • Providing Clear Directions
  • Radio Frequencies Monitoring
  • Emergency Response Procedures
  • Public Service
  • 911 System Information Databases
  • Emergency Medical Dispatching
  • Telephonic Triage
  • Rail Safety
  • Locomotive Inspection
  • Daily Logs
  • Critical Thinking
  • Railroad Operating Rules
  • Rail Operations
  • Reading Comprehension
  • Time Management
  • Microsoft Word
  • Safety Meetings
  • Checking Switches
  • Mechanical Safety
  • Technical Sales
  • Knowledge Base
  • Technical Support and Assistance
  • Call Center Operations
  • Tracking and Documentation
  • Technical Troubleshooting
  • Resolving Problems and Incidents
  • Hardware Diagnostics
  • Data Recovery
  • De-Escalation Techniques
  • Customer Communication and Empathy
  • Document Calls
  • Code Enforcement
  • Map Reading
  • System Updates
  • PA Systems
  • Call Center Customer Service
  • National Law Enforcement Telecommunications System (NLETS)
  • Police Officer Assistance
  • Computer-Aided Design (CAD)
  • Police Department Procedures
  • Teletype Networks
  • Computer-Aided Dispatching
  • National Crime Information Center (NCIC)
  • Communications Support
  • Basic Life Support Knowledge

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • TCOLE Certified

Timeline

Communications Operations Specialist

Lockheed Martin
07.2024 - Current

Police Communications Officer - Dispatcher

Tarrant County Hospital District Police Department
04.2023 - 06.2024

System Status Controller

MedStar Mobile Healthcare
08.2021 - 04.2023

Technical Support Call Center Representative

Herzog Technologies
01.2019 - 08.2021

Laborer

Union Pacific Railroad Co
06.2006 - 01.2019

Castleberry High School
Shandra George