Shandra Gutierrez
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Data Entry Specialist/Transcriptionist
Rocky Mountain Nationals
07.2018 - 09.2022
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Transcribed for Doctors and Courtrooms
Mail Carrier
USPS
11.2002 - 04.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Distributed mail on foot to residences and businesses, delivering to approximately 2000 customers per shift.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Had yearly inspections
- Provided record keeping for all addresses and customers
Optical Manager
Sam's Club
02.2000 - 10.2002
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Did all the ordering of contacts and glasses.
- Performed interviews, hiring and firing.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Explained prescriptions, optical terminology and products to customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
- Performed basic vision testing for new patients.
Education
No Degree - Data Entry, Customer Service, Ect..
Real Work Experiance
Denver, CO01.2002
High School Diploma -
Pleasant View Academy
Longmont, CO05.1999
Skills
- Client Support
- Report Preparation
- Critical Thinking
- Complex Problem-Solving
- Clerical Support
- Microsoft Excel
- Logistics Operations
- Product Inventories
- Order Fulfillment
- Serve Customers
- Efficient Data Entry
- Transcribing Information
Timeline
Data Entry Specialist/Transcriptionist
Rocky Mountain Nationals
07.2018 - 09.2022
Mail Carrier
USPS
11.2002 - 04.2018
Optical Manager
Sam's Club
02.2000 - 10.2002
No Degree - Data Entry, Customer Service, Ect..
Real Work Experiance
High School Diploma -
Pleasant View Academy
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