Shandra Jenkins
Garland,TX
Summary
Highly professional and detail-oriented healthcare professional with over 3 years of experience. Demonstrates outstanding customer service, excellent organizational skills, and exceptional communication abilities. Possesses a deep understanding of customer care, ensuring optimal patient satisfaction.
Overview
5
5
years of professional experience
Work History
OR Surgery Coordinator
Baylor Scott and White
03.2024 - Current
- Acts as the main point of contact for surgical patients from physician consultation to completion of surgery.
- Coordinates the surgical schedule for multiple physicians across various facilities to ensure efficient patient scheduling.
- Facilitates prior authorization requests through the patient's health plan.
- Provide all necessary clinical notes, documentation, and authorization letters, with proficiency in CPT, ICD 10 codes, and insurance knowledge.
- Generates medical clearance orders for primary care physicians and specialists to clear patients for surgery.
- Organizes the surgery schedule by filling vacant slots, making reminder calls to patients, and rescheduling as needed.
- Communicates with third parties to confirm anesthesia and other equipment needed is scheduled for procedures.
New Patient Coordiantor
Texas Oncology
02.2022 - 03.2024
- Managed the continuum of the new patient referral process, effectively processing 250+ referrals per month.
- Maintained new patient schedules for nine providers across three different specialties and scheduled patients accordingly
- Collected all pertinent information necessary to provide optimal patient care, and created comprehensive electronic records for each referral.
- Collaborated with doctors and clinical staff to handle unexpected schedule changes, last-minute cancellations, and urgent cases.
- Requested referrals as needed from primary care providers per patients' insurance requirements
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
Loan Processor
DOX Home Lending
06.2021 - 01.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Reconciled broker accounts to ensure state reporting compliance was met.
Account Manager
Superior Insurance Agency
09.2019 - 06.2021
- Prepared renewals and proposals for new business, consistently increasing revenue by 12% or more per month.
- Developed new business with existing clients and identified areas of improvement to exceed sales quotas
- Ensured the timely and successful delivery of our solutions according to client needs and objectives
- Maintained over 700 Errors and Omissions accounts
Education
Bachelor of Science - Health Care Professions-Health Care Administration
Louisiana State University Alexandria
Alexandria05-2028
Skills
- Insurance Verification
- Schedule Coordination
- Pre-authorization management
- Attention to Detail
- Collaboration and Teamwork
- Documentation Review
- ICD 10 and CPT Codes
- Medical/Surgical Terminology
- Multitasking
Timeline
OR Surgery Coordinator
Baylor Scott and White
03.2024 - Current
New Patient Coordiantor
Texas Oncology
02.2022 - 03.2024
Loan Processor
DOX Home Lending
06.2021 - 01.2022
Account Manager
Superior Insurance Agency
09.2019 - 06.2021
Bachelor of Science - Health Care Professions-Health Care Administration
Louisiana State University Alexandria
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