Shandra Johnson
Columbia,SC
Summary
Trustworthy Senior Property Manager committed to increasing occupancy and consistently reaching collection goals. Experience overseeing all aspects of property management including training and maintenance. Understanding Property Manager looking to tackle new responsibilities and duties in the senior property management field. Over 20 years of experience managing multifamily properties. Expertise in contract and lease negotiations and vendor service management. Seasoned Property Manager bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
24
24
years of professional experience
Work History
Senior Property Manager
Sureste Property Investment Services
01.2021 - 08.2023
- Communicate regularly with owners and investors on vacancy rates, tenant issues, physical condition of properties and financial expenses
- Work with tenants on developing, enforcing and negotiating rental agreements
- Collect and apply rents, deposits and manage financial records using accounting system AppFolio
- Coordinate marketing efforts; sustain tenancy with qualified tenants to prevent vacancy lost
- Submit weekly reports on status of vacancies and capital list projects
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Investigated and resolved any tenant complaints.622
- Administered operations to handle needs of more than 600 tenants across 622 property units
Property Manager
Intermark Management
04.2017 - 01.2021
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
Property Manager
SL Nusbaum Realty Company
01.2013 - 04.2017
- Decreased operating costs by 20% by implementing cost control procedures
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy
- Carefully screened applicants for tenancy
- Examine and evaluated monthly and quarterly financial statements
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Verified that all customer complaints were handled promptly and appropriately
- Trained and motivated leasing staff during bi-monthly trainings
- Communicated effectively with owners, residents and on-site associates
- Followed up on delinquent tenants and coordinated collection procedures.
Property Manager
Norsouth Management
01.2000 - 01.2012
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Maintain 100% occupancy operational information for impact on NOI, identified trends and recommended appropriate adjustments
- Prepared annual year-end reconciliation and budgets for property
- Supervised and coordinated construction projects, subcontractors, vendors
- Monitored accounts receivables; approved accounts payable, cash flow analysis accounting reports proforma and legal action
- Negotiated tenant lease renewals and vendor contracts
- Communicated regularly with tenants, contractors, vendors and maintenance staff
- Reduced accounts receivables for each property to 1% of total rent roll and operating expenses by 15% while maintaining same quality of customer services for property.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease
- Collected and maintained careful records of rental payments and payment dates
Education
Associate of Arts - Interior Design
Art Institute of Charlotte
Charlotte, NC05.2017
Skills
- Portfolio Oversight
- Lease Agreements Proficiency
- Budget Management Skills
- Property Management
- Knowledge of Vendor Management
- Rent Collection
- Customer Service
- Increasing Occupancy
- Administrative Oversight
- Serve Customers
- Vendor Oversight
- Local and State Laws
Additional Information
- Willing to relocate: Anywhere.
- SC PMIC License- 77352
Timeline
Senior Property Manager
Sureste Property Investment Services
01.2021 - 08.2023
Property Manager
Intermark Management
04.2017 - 01.2021
Property Manager
SL Nusbaum Realty Company
01.2013 - 04.2017
Property Manager
Norsouth Management
01.2000 - 01.2012
Associate of Arts - Interior Design
Art Institute of Charlotte
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