Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shandra Meadows

Kirbyville

Summary

Dynamic and results-driven professional with extensive experience in customer service and inventory management at The Home Depot. Proven track record in enhancing team performance and operational efficiency. Skilled in POS systems and adept at fostering positive customer relationships, driving repeat business, and achieving productivity targets.

Overview

11
11
years of professional experience

Work History

Department Supervisor

The Home Depot
09.2021 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Handled cash register, returns, and refunds.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Deli Supervisor

Allen's Supermarket
06.2019 - 08.2021
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Inventoried food products and associated materials on weekly basis.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Assistant Manager

JACK'S FAMILY RESTAURANTS INC.
11.2014 - 07.2019
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

McDonald's
10.2014 - 11.2016
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

GED -

Wadley High School
Wadley, AL

Skills

  • POS systems operations
  • Stock management
  • Growth planning
  • Process and procedure development
  • Inventory management
  • Customer service

Timeline

Department Supervisor

The Home Depot
09.2021 - Current

Deli Supervisor

Allen's Supermarket
06.2019 - 08.2021

Assistant Manager

JACK'S FAMILY RESTAURANTS INC.
11.2014 - 07.2019

Assistant Manager

McDonald's
10.2014 - 11.2016

GED -

Wadley High School

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