Shandra Phelps
Tulsa,OK
Summary
Dynamic Customer Operations Associate with AEP, skilled in enhancing operational efficiency and delivering exceptional customer service. Proven track record in mentoring new team members and effectively managing deadlines. Strong problem solver adept at issue resolution and maintaining safety protocols, fostering a collaborative and productive work environment.
Overview
8
8
years of professional experience
Work History
Customer Operations Associate
AEP
08.2017 - Current
- Assisted with Coaching and mentoring all starting in 2019 and continued with every class until my move to Direct Collecctions at the end of 2020
- Assisted in daily operational tasks to support team efficiency.
- Learned and adhered to safety protocols and procedures consistently.
- Supported inventory management by tracking stock levels accurately.
- Coordinated with team members to ensure timely completion of assigned duties.
- Engaged in training sessions to enhance skills and operational knowledge.
- Communicated effectively with supervisors regarding task updates and challenges.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
Education
High School Diploma -
Tulsa Central High School
Tulsa, OK05-2002
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Team support
- Operational efficiency
- Safety procedures
- Workload prioritization
- Standard operating procedures
- Issue researching and resolution
- Documentation and recordkeeping
- Strong problem solver
Timeline
Customer Operations Associate
AEP
08.2017 - Current
High School Diploma -
Tulsa Central High School
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